ค้นหาโรงแรม 5 ดาว ในวอร์ซอ

พนักงานมีความเป็นมิตร อาหารอร่อยและห้องพักในโรงแรมของฉันสะอาด โรงแรมนี้สะดวกสบายมาก และฉันชอบส่วนเพิ่มเติมของห้องทั้งหมด... เช่น พื้นห้องน้ำที่มีระบบทำความร้อน ฉันกังวลเล็กน้อยเกี่ยวกับการคืนเงินมัดจำเพราะพวกเขาไม่สามารถให้ใบเสร็จรับเงินแก่ฉันได้ แต่โดยรวมแล้วการพักของฉันนั้นยอดเยี่ยมมาก และฉันจะทำอีกครั้ง

ทําเลที่ตั้งดี อาหารเช้าดีมาก อุดมไปด้วยอาหารเพื่อสุขภาพและไม่เพียงแค่ของปกติ ห้องพักดีมากพนักงานเป็นมิตรและช่วยเหลือดีมาก เครื่องปรับอากาศมีประสิทธิภาพมากในวันที่อากาศร้อนมาก

Wir hatten uns wirklich auf unseren Aufenthalt gefreut, aber leider wurden wir enttäuscht. Das Hotel wirkt insgesamt sehr unpersönlich und lieblos gestaltet. Der Service ließ zu wünschen übrig – die Mitarbeitenden schienen weder besonders freundlich noch bemüht zu sein. Unsere Zimmerkarte wurde schon vor 12h gesperrt und in der Dusche gab es keinen Wasserdruck. Lediglich die Lage und das Bett waren sehr gut. Auch die Zimmer entsprachen nicht unseren Erwartungen, was eine große Enttäuschung war. Sowohl die Begrüßung als auch die Verabschiedung waren sehr unprofessionell und kalt. Insgesamt würden wir dieses Hotel nicht weiterempfehlen und werden definitiv nicht zurückkehren.

I stay in Warsaw very frequently and have chosen this hotel around 8 times. Before that, I stayed in many other hotels, so I have a solid basis for comparison. Unfortunately, this will probably be my last stay here. Overall, the hotel is good — stylish design, great location, spacious rooms, and reasonable pricing. However, there are too many recurring issues and small frustrations that significantly impact the experience. Main concerns: 1. Reception attitude The staff is polite but not service-oriented. They simply follow procedures without any willingness to help. It often feels like you are a guest in their space rather than a paying customer. Early check-in? No. Late check-out? No. Anything outside strict rules — always no. 2. Operational atmosphere You constantly encounter staff in elevators (housekeeping, logistics, etc.), which breaks the premium hotel feeling. 3. Room issues (repeated over multiple stays) • Bad smell in the room → had to relocate • No stable hot water (7th floor): water constantly switching between hot and cold. Reported twice — nothing was fixed. On the third attempt, I was told “everything is fine,” which clearly wasn’t true. I stayed three days like this. • Another stay: clogged shower drain. Reported twice — never fixed. 4. Housekeeping behavior • Staff enter the room almost immediately after knocking — no time to respond. • Even when I return to the room, they continue cleaning as if I should wait outside. This is unacceptable. 5. Fitness facilities The biggest downside — there is no proper gym. The “fitness room” is extremely poor and not usable for a serious workout. 6. Lobby There is no proper lobby space, which is unusual for a hotel of this level. 7. Maintenance Small things are frequently broken in rooms — toilet brush holders, soap holders, etc. Individually minor, but collectively very noticeable Conclusion: The hotel has strong fundamentals — design, location, room size, and price. But the accumulation of these recurring issues and lack of service mindset makes the overall experience disappointing. I gave this place multiple chances, but I will likely choose a different hotel for future stays.

Great boutique hotel located in a cool part of Warsaw. Lots of coffee shops, restaurants and bars within walking distance. Good location for getting access to local transportation. The room was spacious and comfortable with high quality soft goods and toiletries. Friendly staff with great recommendations and knowledge of the city. I would stay here again.

Hotel facilities are excellent, breakfast is great. But I found the most of the staff are not helpful, specially at the restaurant during breakfast time. Felt descriminated by color. When we went for breakfast no one showed us a table while others are escorted. Folk & knife brought to them while we were asked to go and take it.