ค้นหาโรงแรม 4 ดาว ในเม็กซิโกซิตี้

Very convenient location within the airport. The reception staff were friendly and helpful. Some features were surprisingly lacking though for a hotel of this standard. On arrival we were warned that there would be no hot water in the bathroom due to it being powered by solar. Having a cold shower after a long flight was not a pleasant experience. We had also pre-booked and paid for breakfast and the staff then tried to charge us again for it. The room was good, average level of bed comfort but fine for one night.

We really loved staying at Tonala. The hotel is located in Roma Norte, a trendy neighbourhood in Mexico city. We could walk to all the nice restaurants ans cafes for food and drinks. There’s a really popular cafe downstairs for pastries, breakfast and coffee. And there’s a famous seafood restaurant as well as a fancy Michellin reservations-only restaurant next to it, right across the street from the hotel. Walking to the historic centre, La Condesa and the museuems took us about 15 minutes or so. The room is spacious and came with a great shower with working hot water. The air-cons worked really well in both the living and bed rooms. The laundry room is free to use from evening onwards. And the rooftop pool was great for a quick dip. Overall clean not just in our room but the stairs, lobby and rooftop and lift. Definitely 5-star and I would gladly stay there again when I next visit Mexico city.

Excellent location! Walking distace to main avenues and transportation points. The staff was very friendly and helpfull at all times. the room was spacious, with individual unit (heater/AC) Some rooms have jacuzzi, you need to request it at moment of reserving a room. The hotel offers buffet breackfast(for extra charge) All and all, good value gor money I will stay there again here when visiting CDMX again .

Because I did not book with Hilton directly, I could not access the free wifi. I went to use the phone to call the front desk but it did not work. It was not even connected! The layout of the bathroom is very cramped

The location is great. Many cafes and restaurants to visit, or just to walk around and appreciate the architecture of the area. The rooftop bar looks awesome, and the gym is sufficient. Definitely a great option, especially considering that it has a little kitchen and fridge. The hotel also has a laundry/drying machine in certain floors. The check-in is a bit late (3pm); although they say if there is a room available, they will allow you to check-in earlier. Interestingly, I waited in the lobby for around 1 hour since I didn't have much to do. All people who arrive who were non-latino were given a room, all Hispanic people were asked to wait. Maybe was a coincidence? Also, be mindful that taxis are not allowed to stop in front of the hotel since it is in front of an avenue.

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I checked in 2-3 days late due to emergency and they said all 4 nights bookings were cancelled, even I still have two more nights to stay. They refused to refund as well, so I just paid for an half day stay cause I was supposed to have a flight at night and they charged almost full, receptionist was never kind to tell me that difference is just little for an overnight stay. So decided to stay overnight cause I re-scheduled my flight the next day, cause I had a meeting and I won’t catch my flight, then when I returned back to the hotel, bought a water they asked for the room number and new receptionist told me that I should have checked out cause there’s a note that I can only stay until 6 or 7PM, I checked in at 2PM, lol. Paid almost 70USD for that, then I told them to extend until next day at 2:00PM, then they charged me for another almost 80USD. No consideration at all, will definitely ask the booking app to ask for the 4 nights stay refund that was unused that they refused to refund, they said it’s no show already even I showed up on the 3rd day. Lol. Kinda scam tactic. And I hate it. I just let it go.

We loved staying here although we did have a few hiccups. We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable. When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference. Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling). On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast. However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail.

The hotel is great, had a coffee area where you can work and set your computer, plugs, and couches around the lobby and the coffee area, they have aromatherapy in each floor and good beds. Close to downtown.

The hotel is old, and not well maintained. The room was big though. The shower was terrible and had to turn it off because the bathroom was flooding. Location is excellent, with many places to eat. If you just want a place to sleep, it’s a decent option.