Service was great all the staff were very attentive. Facilities like the pool were used to swimming lessons which was weird for a hotel. Rooms were clean and location was alright had a nice view of the lake but no had no gym. Overall was satisfied with the service but not the facilities.
Location: Excellent
Facilities: Good
Service: Unsatisfactory
1. There was no one to greet us upon arrival
2. Our suitcases were unattended and we had to carry them to our room ourselves.
3. Mosquitoes everywhere.
4. We had to request for mosquito repellent. The hotel staff should be more attentive and ensure rooms are stocked with essentials.
5. The food we ordered for in-room dining was not even warm (forget hot food). We only ordered some fries and a sandwich - not sure if the fries were prepared and shipped from France 😂
Will never opt this place again.
We were a day late, due to being bumped from a flight. It was a struggle to get the hotel to keep our reservation for just the second night despite having paid in advance. (Trip.com were complicit in the confusion this simple request caused.)
The room was pleasant enough. Staff did a good job on check-in.
We had to leave early and were promised a packed breakfast at check-in without asking for it, which was thoughtful, but in the morning there wasn't a packed breakfast.
Overall it might have been fine if we hadn't had issues beyond anyone's control. But there was a marked lack of ability to adapt to to changing circumstances.