โรงแรมใน Yangtze River Road Business District (Goocoo/Baida), เหอเฟย 9.8% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:SGD 64
9.6/10
ดีเลิศ
FFFBBReview:
I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.”
This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole.
I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.
โรงแรมใน High-tech Industry Development Zone Daputou, เหอเฟย
ราคาต่อคืนเริ่มต้น:SGD 53
9.4/10
ยอดเยี่ยม
RRob72I booked this hotel for my wife, who is Chinese. I wasn't allowed to use my trip coins. She was in town to register our Hong Kong marriage at the Hukou office. The room they booked her into was not the one that was advertised. I booked a panoramic double room but what is shown in the pictures is not what she received.
I suspect because she is Chinese she was downgraded. She said the room was old and not good. They did switch her to another room for an upgrade but it still looked like the same type of room. It was very small when compared to the pictures on trip.com.
At first, we thought this was a hotel we could stay at again when I come to Anhui to visit her family. After her experience, we will probably not stay here. I have very high standards and always expect to get what I pay for. Additionally, her reservation included the free breakfast buffet. She said the breakfast was low quality.
Also, the reservation included a free gift. She did not receive a free gift, as promised.
ผผู้เข้าพักIt locates near the lake, so there's awesome and gorgeous view. I can see very beautiful lake on the balcony in my room. There are several big hotels around the lake. This Novotel has the best lake view.
The distance to the Chaohu Lake is not far. Renting a car is the best choice. This location is nearly the edge of service areas of the shared electric bicycles.
There are many merchants near this Novotel. It's very convenient to buy food and daily supplies.
It's really an unforgettable travel. Next time I would select this Novotel again.