The hotel's location is superb. It's easy to go to several interesting spots around and also there are plenty of restaurants in a walking distance.
The room size is quite large. It's very convenient for us to expand our luggages.
All of the staff, we met, are super nice, polite, and very helpful.
Overall experience we had here is very positive.
The hotel is located at a prime location, with train stations nearby directly linked to the airport. There are also many restaurants along the way and walkable to all tourists spots. Very safe neighbourhood with office buildings surrounding. It can be a bit loud at night due to the ambulances but that’s something that can’t be avoided anywhere in the city.
The breakfast option however is disappointing especially for the lack of vegan options. Breakfast are on an ala carte basis and gratuity is not inclusive. This means that breakfast averages to about $15-20 per breakfast which better options are available around the area with great variety.
Hotel staff are polite and kind.
Great hotel and location, 2 blocks back from the Canada Place Cruise Port.
Great food onsite and very helpful and knowledgeable staff.
Rooms are very clean and tidy.
Would yse this Hotel again
The hotel is conveniently located and the front desk is helpful. It was however no good to have a stranger knocking on my door asking to check the smoke alarm in my room without prior notice from the hotel. I had let the unaccompanied stranger in at my own risk (single woman) which was bad.
Feedback to the uniform staff in the hotel and was told nothing can be done which is disappointing.
Very friendly and helpful staffs, and got upgraded to a 2-bedrooms family suite. We were greeted everything we passed by the lobby. Walking distance to many nice restaurants and the decorations outside the hotel was amazing (esp the lights on the trees at night). Breakfast was top the top floor with a very nice view, however, limited seats available on the buffet area and need to walk some stair to an upper floor to find a seat.
Great location as the subway station was literally right across the street. It was also an easy walk to Shamian Island. Highly recommend this hotel for your stay!!
Hotel facilities are great, I highly enjoyed the pool, hot tub and the fitness center. As for the amenities, shampoo and conditioner were only replenished once despite hanging the sign asking for more on the door. The same goes for the tea set. Unfortunately there were no kettle in the room. The room itself was nice and spacious, with a large TV and a study table.