"The Hotel is very convenient, it located near Brighouse Skytrain station, about 10 minutes walking distant. The room is clean and the bed is comfortable, the front desk staff is helpful. There are Richmond Centre, supermarkets, restaurants and shopping area near the hotel. The best things is that they have free shuttle to and from the airport (the shuttle bus had words of Executive Hotel and only a small logo of Surestay by Best Western, make sure don’t miss the airport free shuttle) and free breakfast, I think the variety of food is good. I’d recommend this hotel."
"The staff were very helpful and welcoming upon arrival, always willing to assist with anything we needed. However, when we first entered our room, there was a very strong smell of paint. We were told it had just been painted, but the odor was so intense that staying there would likely have caused discomfort, so we requested a room change. They accommodated our request, although the only available option was a smaller unit.
Another point worth noting is that Trip.com indicates the hotel accepts a cash deposit, but at check-in we were informed that only card payments were allowed, which was inconvenient. Additionally, the room had some constant noises throughout the day and night — I couldn’t identify the source, and they continued even with the air conditioning turned off.
There is also a vending machine right at the hotel entrance, but it was not working properly. I inserted money and did not receive the products; however, the front desk staff promptly assisted me and helped resolve the situation, which I appreciated.
Aside from these issues, the hotel offers good value for the price, and the location is excellent, making it easy to get around and access nearby attractions."