"We asked the concierge to make restaurant reservations and some questions about rental cars. We did not get any feedback after 4 days( the date we left). Concierge is useless."
"Was so excited to take my mom to this Hotel for her Birthday. Was disappointed with all my requests being ignored. I asked for no Alcohol in the room and they did finally help me but it was very confusing and not worth the stress. Be aware the bathrooms are EXTREMELY small, due to the history of the design of the original hotel. Front desk people are great and friendly, just wish I could have had my requests listened to."
"Room was very tidy and clean. The view was excellent and relaxing. Staff were helpful and room service was professional. I liked their poached pear a lot. Highly recommend this hotel."