ค้นหาโรงแรม 3 ดาว ในเกซอนซิตี

We absolutely loved the vibe and ambiance of the hotel, which makes it even more disappointing to say that our entire experience was ruined by the poor service. We arrived early to ask if early check-in was available. We completely understood when we were told that check-in starts at 3:00 PM, so we left for lunch and came back exactly at 3:00 PM. Since we had already completed the check-in process earlier, we expected to receive our room key without any issues. Instead, we were told that our room was still not ready. What made the situation even more frustrating was seeing other guests who were just checking in receive their room keys while we continued waiting. After waiting for about 30 minutes, we were finally given our key card—only to discover that it didn't work. We couldn't even enter our room and had to return to the reception, where we waited for almost another 30 minutes while the staff tried to figure out what was wrong. The most disappointing part was that I had to follow up multiple times before anyone offered us another room. There was very little communication, no sense of urgency, and no apology that made us feel our time was valued. We booked this hotel specifically because we were attending a concert and wanted a comfortable place to rest and freshen up beforehand. Instead, because of the delays, we had no opportunity to shower, change comfortably, or even rest. We ended up going straight to the concert feeling exhausted and frustrated, which completely defeated the purpose of booking the hotel in the first place. Our room was at Richmond Eastwood. While I understand it may be managed separately, the staff from Richmond were the ones assisting us. Unfortunately, it genuinely felt like guests who booked directly with Richmond were given better treatment and priority than those who booked through this property. Whether or not that was actually the case, that was certainly how the experience made us feel. When we checked out, the staff gave us a complimentary cake, which we appreciate as a kind gesture. However, by that point, the damage had already been done. The delays, inconvenience, and frustration had already ruined our mood and our overall experience. While the cake was a nice attempt to make up for what happened, it couldn't undo the time we lost or the experience we were hoping to have. It's unfortunate because the hotel itself has so much potential. The ambiance is wonderful, but great facilities mean very little when the service falls far below expectations. We left feeling disappointed and would think twice before staying here again.

เราจองไว้ 2 ห้องผ่าน Trip.com ฉันดีใจที่นี่คือแพลตฟอร์มที่ฉันใช้เนื่องจากราคาเพิ่มขึ้นสองเท่าเมื่อคุณจองโดยตรงกับโรงแรม นอกจากนี้ ฉันเลือกห้องที่มีอาหารเช้า และแขกก็เลือกห้องที่เป็นบุฟเฟ่ต์อาหารเช้าและครอบครัวของฉันก็มีความสุขมาก

The staff is the best thing in this hotel, especially the night shifts. If I remember it right their names were Leann & Kat (front receptionists), the housekeeping, the boys in green on the front lobby andeven the security guard who asssisted us in the parking were great! True Filipino hospitality. The first night was horrible the bed was hard and makes a loud noise every time u move. I saw in other reviews that was the main complained on that hotel. I made a complained on the front desks next day (morning) & the receptionist just smiled & shrugged it off. When I came back in the night I was ready to leave & moved to another hotel but the receptionists (Leann & Kat) made me try & choose different rooms which was better, bed are still hard but the sheets made it softer & the room was a little updated. They were so nice since my family lives nearby they advise me to stay since the staff were all nice. I booked through Trip.com, processing was fast. There are other hotels nearby, mgt should update their rooms to compete, there’s only 1 socket in the room & they provide 1 extension, beds are very uncomfortable, bathroom sinks doesn’t drain, water is on the hallway, water jug in the rooms have molds, Hallways on all floors have no AC, TV just have “Cignal” channel no access for Netflix or youtube. Aside from the restaurant downstairs & the friendly staff, there’s nothing special in this hotel.

Booked this hotel near Quezon Avenue station, about 5mins walk. Room is spacious, but dated. Smells good but there are small cockroaches. There are stains on the couch which is a let down. If just a place to rest, then it’s value for money. But a place for relaxation, I have my reservations.

พนักงานบริการดีมาก ห้องพักสะอาดเป็นระเบียบเรียบร้อย เจ้าหน้าที่รักษาความปลอดภัยหน้าประตูดูแลดีเยี่ยม ทำเลที่ตั้งสะดวกสบายมาก ด้านล่างเป็นห้างสรรพสินค้า ช้อปปิ้งและหาร้านอาหารทานได้ง่าย ทำให้การใช้ชีวิตประจำวันสะดวกและปลอดภัย

The room was spacious and the beds were very clean and comfortable. The location is away from most of the busy area so we really rested well after a long trip with typhoon tailing us…there’s a 7-11 nearby and other restaurants about 20 minutes away. Quite far really. Their breakfast is plated with very limited options . For the price you pay here, you’re already getting buffet in other hotels. Not complaining, just stating facts from experience. As the pictures show, they have hotel slippers that were way too small for my husband 😅. The lobby area is quite spacious while waiting for us to get checked in. They were so considerate and allowed us to check in early.

ทำเลที่ตั้งเข้าถึงได้มาก มีข้อจำกัดมากมาย เช่น ห้ามดื่มเครื่องดื่มแอลกอฮอล์และไม่สูบบุหรี่ มีระเบียงแต่ล็อคเข้าไม่ได้ ไม่จำเป็นต้องปรับปรุงการบริการลูกค้ามากนัก โดยเฉพาะการต้อนรับแขกและการโทรหาแขกหากเป็นไปได้ 30 นาทีถึง 1 ชั่วโมงก่อนเช็คเอาท์เผื่อแขกเผลอหลับ แมลงตัวเล็ก ๆ จำนวนมากอยู่บนโต๊ะในห้องของเรา ดังนั้นจึงไม่ได้ฆ่าเชื้อและทำความสะอาดอย่างเหมาะสม แต่ขอขอบคุณที่มีผ้าเช็ดตัว สบู่ แชมพู และแปรงสีฟัน รวมถึงยาสีฟันให้ด้วย ร้านกาแฟ/ร้านเบเกอรี่คือที่ที่ดีที่สุดสำหรับฉันเพราะฉันชอบกาแฟลาเต้ ☕️ และพายวอลนัท😋

Maganda ung lugar at value for money din. Perfect view while relaxing... madali din kausap care taker.. my only concern lng is wala cya kasamang toiletries and towels. Pero pg nang hingi ka nmn bibigyan ka nila ng towels at soap.. overall good cya. Will come back 😂

Stayed at Camelot Hotel for our Christmas party and loved its vintage charm. The wooden furniture is well preserved, and the nostalgic lobby with Camelot-era décor gives it a unique feel. Plus, the location is great—just walking distance to HYDRO and Starbucks. Very convenient and memorable stay.

The staff was super friendly, but there were a lot of amenties described here that were not available, such as the pool and gym. Our AC in the room wouldnt turn on initially as well, and I had to ask someone to come in to get it to start (apparently there wasnt enough batteries in the AC remote!) Also, the front of the hotel was undergoing construction, so they couldn't provide us with a place to park, which was inconvenient. On top of this, I have asked for late checkout the night before, which the front desk person said it would be possible since the hotel was a bit empty, but the next morning, the person on the front desk insisted we needed to pay PHP 450/hour for late checkout. Overall though, I liked the room and the night shift front desk and would definitely want to visit again once construction is done.