ค้นหาโรงแรม 3 ดาว ในเกซอนซิตี

We absolutely loved the vibe and ambiance of the hotel, which makes it even more disappointing to say that our entire experience was ruined by the poor service. We arrived early to ask if early check-in was available. We completely understood when we were told that check-in starts at 3:00 PM, so we left for lunch and came back exactly at 3:00 PM. Since we had already completed the check-in process earlier, we expected to receive our room key without any issues. Instead, we were told that our room was still not ready. What made the situation even more frustrating was seeing other guests who were just checking in receive their room keys while we continued waiting. After waiting for about 30 minutes, we were finally given our key card—only to discover that it didn't work. We couldn't even enter our room and had to return to the reception, where we waited for almost another 30 minutes while the staff tried to figure out what was wrong. The most disappointing part was that I had to follow up multiple times before anyone offered us another room. There was very little communication, no sense of urgency, and no apology that made us feel our time was valued. We booked this hotel specifically because we were attending a concert and wanted a comfortable place to rest and freshen up beforehand. Instead, because of the delays, we had no opportunity to shower, change comfortably, or even rest. We ended up going straight to the concert feeling exhausted and frustrated, which completely defeated the purpose of booking the hotel in the first place. Our room was at Richmond Eastwood. While I understand it may be managed separately, the staff from Richmond were the ones assisting us. Unfortunately, it genuinely felt like guests who booked directly with Richmond were given better treatment and priority than those who booked through this property. Whether or not that was actually the case, that was certainly how the experience made us feel. When we checked out, the staff gave us a complimentary cake, which we appreciate as a kind gesture. However, by that point, the damage had already been done. The delays, inconvenience, and frustration had already ruined our mood and our overall experience. While the cake was a nice attempt to make up for what happened, it couldn't undo the time we lost or the experience we were hoping to have. It's unfortunate because the hotel itself has so much potential. The ambiance is wonderful, but great facilities mean very little when the service falls far below expectations. We left feeling disappointed and would think twice before staying here again.

เราจองไว้ 2 ห้องผ่าน Trip.com ฉันดีใจที่นี่คือแพลตฟอร์มที่ฉันใช้เนื่องจากราคาเพิ่มขึ้นสองเท่าเมื่อคุณจองโดยตรงกับโรงแรม นอกจากนี้ ฉันเลือกห้องที่มีอาหารเช้า และแขกก็เลือกห้องที่เป็นบุฟเฟ่ต์อาหารเช้าและครอบครัวของฉันก็มีความสุขมาก

พนักงานสุภาพและช่วยเหลือดี โรงแรมเข้าถึงได้และสะอาด มีความสุขกับการเข้าพักระหว่างวันเกิดสามีของฉัน!

I enjoyed the relaxing atmosphere and comfortable stay. The facilities were clean, well-maintained, and met my expectations. The service was excellent—staff were friendly, helpful, and attentive throughout my stay. 😊🫶

ที่พักอยู่ใกล้ห้างใหญ่ เดินเพียงห้านาทีถึงที่พัก ครั้งนี้มาดูคอนเสิร์ตจึงสะดวกมากๆ ห้องพักสะอาด ห้องน้ำสะอาด มีไวไฟ ราคาเหมาะสมคุ้มค่า ถ้ามาดูคอนเสิร์ตครั้งต่อไป จะมาพักที่นี่อีก

I arrived in the evening and spent and hour trying to find the place . There is NO illuminated sign post indicating that the hotel is beyond the entry road. Sincerely, it’s pathetic. Bad management. I finally found the entrance, and met a whole filming crew for a TV show that occupied every square meter of the road. I accept …a coincidence. The building is large and attractive. But I was annoyed with trying to find the place. Got to my room, no water. However a kind gentleman brought me two bottles. This is an upper class hotel in theory…. Got down to breakfast late due to me being so tired. Kind and considerate staff which meant such a lot. Now I know how to get there, would I stay again ? Yes. But they must do something about the sign posting

A small window type A/C is not enough for the huge space of the unit, it can not make the room cold enough for a good night's sleep. Location is off the main drag. If you walk to the property, you will go through urine stinks of the back alleys. Breakfast is average and was served cold (TOCILOG, ONLY OPTION AVAILABLE ) Restaurant staff are friendly.

ราคาดีมาก เป็นการพักที่ดี ค่อนข้างมีคราบและรอยแตก สิ่งอํานวยความสะดวกมีสบู่และทิชชู่เท่านั้น ฉันหวังว่าจะมีแชมพูและแปรงสีฟันที่ดี และไม่มีผ้าเช็ดตัวทันที แต่เราโทรหาพวกเขาและมอบผ้าเช็ดตัวให้ ประสบการณ์ที่ดีจนถึงตอนนี้ เราจะจองเร็ว ๆ นี้ถ้าเราต้องการที่พักที่ถูกกว่าแต่ดี

An old hotel but spacious with bath tub. We loved our stay here. It was very affordable too.

The staff was super friendly, but there were a lot of amenties described here that were not available, such as the pool and gym. Our AC in the room wouldnt turn on initially as well, and I had to ask someone to come in to get it to start (apparently there wasnt enough batteries in the AC remote!) Also, the front of the hotel was undergoing construction, so they couldn't provide us with a place to park, which was inconvenient. On top of this, I have asked for late checkout the night before, which the front desk person said it would be possible since the hotel was a bit empty, but the next morning, the person on the front desk insisted we needed to pay PHP 450/hour for late checkout. Overall though, I liked the room and the night shift front desk and would definitely want to visit again once construction is done.