RRhea AulhornReturning Guest Disappointed – Urgent Improvement Needed
Stay: 15-17/Nov/25
Status: Returning Guest
We returned hoping for improvements after our last critical review, but found significant service failures persist. Management must urgently address these issues before our planned January visit.
* Room Welcome: Cookies appreciated, but a Baguio Rose flower stalk would be a more meaningful gesture.
* Housekeeping: Towels placed on the floor for replacement were simply re-hung; we had to call for clean ones.
* Front Desk: Only one staff member on duty led to three unanswered calls at night. This poses a serious safety risk in an emergency.
* Food (Breakfast): HORRIBLE quality. The buffet lacked creativity, was visually unappetizing, and items like the sausage were inedible. The Chef needs immediate supervision.
Management/GM: Please give these critical points your special attention. We need to see positive improvements in January; otherwise, we will seek other accommodations.
MMomof2boys☆Overall our stay was ok. But i would not recommend it for guests planning for a staycation
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Pros:
●Rooms are big and shower area is spacious, and water pressure for showers, bidet, and faucet are strong.
● Breakfast buffet is good
●Hotel Staffs are friendly and approachable.
●View is nice
Cons:
●Although the hotel is relatively new, the amenities appear poorly maintained.”
Specially for the Pool area/Gym Area - Poor ventilation has caused the area to smell damp and moldy.
●8th floor, place is not very well lit, especially at night.”
●Pool hours is not consistent with what is posted online.
Suggestions: Timely repairs are necessary to maintain guest safety and provide a relaxing stay.
AAnn20250Pros:
- Service of hotel staff is great
- Nice view from our room
- Good location
Cons:
- Room is not that clean
- Dilapidated furnishings inside the room
- Chair inside the room has stains
- Bed is not comfortable
- Ceiling inside the bathroom has stains/marks. Walls of the bathroom have molds.
- Shower holder was not installed properly
- Super long line for breakfast buffet
KKSD31We recently stayed at this hotel, and overall, it was a good experience. The hotel itself is clean and well-maintained, with friendly and helpful staff who made our stay pleasant.
The room was also clean and comfortable, especially the bathroom it was spotless, with no signs of prior use or any foul smells. However, the lack of an exhaust fan meant that any odors stayed trapped inside. Additionally, the room had no windows that could be opened for fresh air circulation. While there was an air conditioner, it still felt like the air wasn’t circulating well.
Breakfast was just okay nothing special. The selection was quite limited, so you’re left with only what’s available. Compared to Elizabeth Hotel, which is more affordable and offers a more appetizing breakfast buffet with a wider variety, this was a bit of a letdown.
As for amenities, the hotel offers a jacuzzi and a heated pool, which is great in theory. However, their location in the middle of a restaurant makes it awkward to use since you’ll likely have an audience while swimming.
We also tried the Japanese restaurant on the mezzanine level. The food was good and affordable, but the sashimi was cut too thick about an inch which made it difficult to eat.
Despite these minor inconveniences, I highly recommend this hotel for its exceptional cleanliness. If cleanliness is a top priority for you, this hotel is a great choice!
ผผู้ใช้ไม่ระบุชื่อWe had a wonderful 3-days stay at Lee boutique hotel. The atmosphere feels homey and welcoming, making it easy to settle in right away. The rooms and bathrooms are spotless, with fresh sheets and towels, which added to the comfort.
I especially appreciated that the TV comes with Netflix, perfect for winding down after a day out. Our room also had a AC, a balcony with a lovely view, which made mornings and evenings extra enjoyable.
The staff were consistently kind and attentive, always ready to help with a smile. Their warmth really elevated the experience.
The only downside I noticed was that the bathtub can be a bit slippery, so guests should be cautious.
ผผู้เข้าพัก⭐️⭐️⭐️⭐️⭐️
Clean Hotel, Room smells good, Easy to check in/out, Staffs were kind and welcoming. Wi-fi connection is good.
⭐️⭐️⭐️
Breakfast Buffet Masarap yung food pero konti lng ung selection pag ngkataon puro pa pork/ beef sana may veggies and seafoods din. And sana include n lng din yung egg wag na on the spot n lulutuin ksi humahaba ang pila
⭐️⭐️
Best location ito if may sarili kang car😊
Yun nga lng malayo sa mismong town. Wala msyadong Taxi kaya no choice magpapabook k tlga ng GRAB (200+ ang taxi fare pag grab pero pag regular nsa 100 or less) One thing nakakahilo yung paakyat s main lobby ng hotel, spiral ramp ksi tpos ang tarik pag di sanay un mgdrive mhhirapn tlga ska sana may nag aassist dun sa pag akyat at pagbaba ng sasakyan pra di nagkakasalubungan at maiwasan yung disgrasya.
ผผู้เข้าพักEven thou the service was god and staff are courteous, sad to say, I think even if the building is old, they should replace their furniture most specially the bed as I wasn't able to sleep at night due to bed bugs bite that keeps me scraching the whole nights.