1000% great staff ! Little bit of a logistical nightmare but overall the rooms very nice but if you require a smart tv book the highest room available and if not kind of out of luck . The staff did eventually make things right but the bedroom still did not have smart tv to be viewed from the bed . Overall good hotel just check rooms befor booking .
I booked seven rooms for a night for my family and relatives, totaling 20 people. Before our stay, I tried reaching out to the hotel through email, phone calls, and a third-party booking app, but I couldn’t get any responses. I only received an automatic reply saying they were unavailable and suggested I try again later.
On the day of our check-in, I called the hotel around 2 PM to confirm our late arrival since we had a day tour planned. Thankfully, they answered and noted our late check-in. When we arrived around 6 or 7 PM, everything went smoothly, and they accommodated us on the same floor, which was great!
The hotel provided basic amenities, but we noticed there were no bottled waters in the rooms. Some relatives were uncomfortable using the water dispenser located outside the rooms, which made it a bit inconvenient. We understand the hotel’s effort to reduce plastic waste, but it would have been nice if they had provided reusable glass bottles instead.
Overall, we had a lovely stay. Everyone had a good night’s sleep, and the next day we enjoyed the clean pool, with staff available to help us. The hotel rooms were tidy and well-maintained.
The hotel is situated in the downtown area making it very accessible to the different go to places in the City like malls, restaurants, stores selling local food products, even the parks where one can stroll and enjoy the local delicacies. Transportation available are tricycles, jeepneys, and modern mini buses. Grab cars are also easily bookable.
The hotel is 35 years old so the interior is expectedly dated but surprisingly well-maintained. The employees are very accommodating and polite making the stay truly relaxing.
There are weekend activities at the poolside, namely acoustic night on Fridays and a DJ playing music favorites from different eras on Saturdays. I think these events can attract more customers if they are advertised well in the hotel and its vicinity.