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1000% great staff ! Little bit of a logistical nightmare but overall the rooms very nice but if you require a smart tv book the highest room available and if not kind of out of luck . The staff did eventually make things right but the bedroom still did not have smart tv to be viewed from the bed . Overall good hotel just check rooms befor booking .

I arrived early at the hotel and had asked for early check-in, but I was told that it would cost a full day charge. I was then told that reception would contact me at the earliest time that I can already check-in, but they never contacted me. The room was OK, but some items are poorly maintained (i.e., the single seater couch was filthy and stained, the tile grouting a bit moldy, the corridor carpet are stuffy). There’s no laundry bag (probably no laundry services). The location is near SM, but a bit far from the iconic spots and restaurants. Try hotels near Lacson St. instead.

Cleanliness probably the best so far... place safe and nearby to robinson.mall employess very professional ill recommend this hotel. west town hotel price very cheap and affordable...

We enjoyed our stay here! Rooms are clean and location ofthe hotel are accessible to all. Breakfast buffet was excellent and enjoyed by our family especially our kids who celebrated their birthday here.

This hotel was ok. No real problems other than the location was not so good in my opinion. 10 to 5 walk to Jolliebee and McDonalds. Close enough to La Salle University. There is a laundry downstairs that seemed to me a bit pricey.

The room was clean and offer very comfortable bed. It is also very quiet. There are good restaurants and cafe in walking distance from this hotel.

Nice location clean swimming pool comfortable room also have lift suitable for family trip place to stay staff approachable very kind .

First time in Bacolod. Seamless check in and check out. Location wise - lots of restaus and cafes nearby. Ayala mall also near. There’s also a restau downstairs. - serves good food too. Have laundry service as well.

Conveniently located near Ceres bus station. Room is big enough to accomodate 2 persons and some luggage. Bathroom needs to be constantly ventilated though to avoid accumulation of molds.

Overall, the place was good and provided a comfortable stay. The location was convenient, the atmosphere was pleasant, and the amenities were generally satisfactory. The host or staff were also accommodating, which made the overall experience positive.However, the cleanliness of the place could be improved. Some areas did not appear to have been cleaned thoroughly, and there were a few details that needed more attention before guests arrived. A cleaner room and better overall maintenance would have made the stay much more comfortable and enjoyable. Despite this, the place still has good potential, and I believe the experience would be significantly better with more consistent and thorough cleaning.