โรงแรมที่มีสปาที่ดีที่สุดในเปอร์โตวัลลาร์ตา

We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.

We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”

ฉันอยู่ที่สถานที่นี้เมื่อสองปีที่แล้วเมื่อมันคือ Grand Fiesta Americana เมนูและคุณภาพของร้านอาหารอาหารเย็นนั้นยอดเยี่ยม ในฐานะฮิลตันคุณภาพของอาหารในร้านอาหารลดลงจาก 8 ถึง 5 อย่างแน่นอน ความบันเทิงยามค่ําคืนแย่มาก พวกเขาต้องทํากิจกรรมสระว่ายน้ําและการแสดงยามค่ําคืนที่น่าสนใจมากขึ้น หลังอาหารเย็นไม่มีอะไรทําในเวลากลางคืน ฉันขอแนะนําให้ทํางานในการเลือกเมนูคุณภาพอาหารและความบันเทิงที่ดีกว่า ร้านอาหารเม็กซิกันส่วนใหญ่เป็นอาหารอเมริกัน ร้านอาหารอิตาเลียนมีตัวเลือกที่ จํากัด และอาหารไม่ดีเลย ฉันไม่สามารถแม้แต่จะกินอาหารอิตาเลียน แต่ทําเลที่ตั้งการบริการและมุมมองของโรงแรมนั้นยอดเยี่ยม ฉันเกลียดการเขียนรีวิวเชิงลบ แต่นี่เป็นรีวิวที่ซื่อสัตย์ ขอบคุณค่ะ

ข้อดี: -ทําเลดี -ห้องพักใหญ่ - ใกล้กับ Malecon ข้อเสีย: - คนเยอะเกินไป -เสียงดัง - ตัวเลือกที่แท้จริงสําหรับมื้อกลางวันเท่านั้นคือร้านบุฟเฟ่ต์ของพวกเขา - สระว่ายน้ําไม่ค่อยสะอาด - แชร์เวลา - พนักงานน่าจะเป็นมิตรกว่านี้หน่อย - บุฟเฟ่ต์ วุ่นวาย/แออัดเกินไป เราชําระเงินผ่าน Trip.com สําหรับห้องพักพร้อมบุฟเฟ่ต์อาหารเช้า พนักงานเช็คอินบอกว่ายังไม่เสร็จและเรายังต้องจ่ายค่าห้องและบุฟเฟ่ต์แยกต่างหาก หลังจาก 2 ชั่วโมงของการสับสนและรอกับเด็ก 1 ขวบ ในที่สุดก็ได้รับการแก้ไข พนักงานไม่รู้สึกเสียใจหรือขอโทษสําหรับความผิดพลาดของพวกเขา

สถานที่ที่ยอดเยี่ยมพนักงานที่เอาใจใส่มากอาหารที่ยอดเยี่ยมและแผนกต้อนรับและบาร์ที่ล็อบบี้เป็นกันเองมากรวมถึงวิวและเข้าถึงทะเล

Excelente opción para descansar ya que el hotel es pequeño y tiene muy buena comida y servicio, quizás lo único a rescatar sería que hubiera un poco más de variedad en el buffet pero fuera de eso quedamos muy contentos muchas gracias

I don't usually post negative comments, but if this will help another traveler make an informed choice, I thought I'd let you know a couple of things. First, I booked a junior suite with an ocean view. The rooms are very nice and spacious. However, our ocean view was actually of telephone poles and wires and the thatched roof of the club across the alley. I admit, the ocean was in view, beyond these obstacles. Our original room was on the 4th floor and the first night our roof sprung a fast leak due to the downpour outside. It was mostly cleaned up and we were told to let the front desk know in the morning that we needed to move rooms. I would have thought that due to the inconvenience of having to re-pack everything, that they would have given us an upgraded room. Instead, they gave us a junior ocean view suite on the 3rd floor with a closer view of the wires and rooftop. This room also had only one patio chair so even if we wanted to sit out on the patio, we wouldn't have been able to together. The resort itself has nice amenities.

Perfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!

La app fue facil de utilizar. Sin embargo llegando al hotel, me dieron una habitación que no correspondía a lo que yo habia reservado, siendo esta mucho mas sencilla. Fui a solicitar una aclaración y el hotel dijo que no tenia informacion por parte de trip.com respecto al tipo de habitación que a mi me se me habia confirmado e incluso mencionaron que el codigo de confirmación era incorrecto. No recomiendo trip.com porque no son claros entre lo que tu reservas y lo que se te entrega

We arrived for our 10 day stay and at the check in we were informed that the Family pool was closed for renovations and that all guests were using the Adult Only Pool. (which is considerable smaller. Needless to say the pool was packed with children with water toys etc, jumping splashing ( having lots of fun) It was difficult to sit by the pool as all the chairs were taken very early in the day and getting into the pool to relax was not possible. If we had known we would have booked somewhere else as this really affected the enjoyment of our vacation. Also the front lobby staff tried to tell us on our last day lunch was not included. I showed them the email that you had sent. They were not very accommodating and reluctantly let us have lunch. Left a bitter taste