VvaibhavGood and bad experience
Everything about this property is amazing
Food is good
Service is top notch
Location is excellent
The only thing which I don't understand is at the time of checking in the room they don't tell exactly how many bath towels or face towels are placed in room before or any such amenities but after checking out they will just check the room and tell you very politely that 1 or 2 face towels are missing and you have to pay for it.
My only question to the owner or management team is that how can you or your staff can accuse the guests without even letting us know how many were there before.
We also trust your hotel staff with our luggage while checking in but we don't accuse you for such things.
If the management has made this rule to check the room at the time of checking out then please make sure that guests knows exactly what all amenities are provided by you and the quantity also at the time of checking in.
And if the management has not made any such rule then please take care of these small things as these kind of bad experiences ruins all the good ones.
Hopefully nobody else has to go through this in future.
And yes everyone should do visit this amazing property at least once of they are seeking for relaxing holiday
ผผู้เข้าพักOne of the best hotels I have ever stayed in.
Impeccable service, outstanding cleanliness, beautiful design, and incredible attention to detail.
Everything felt perfect from start to finish 🌟🌟🌟
Special thanks to Thungja, Roshni and Darshan for their kindness, professionalism, and for making this stay even more memorable.
MMimiRGExceptionally comfortable stay at the Fateh Garh resort . The location is 35 mins from the airport. Smooth checkin and the amenities were explained very well by Mriganka who has the calmest demeanour. The rooms are large and spacious and very aesthetically pleasing. Loved the brand of toiletries provided. The staff was always polite and attentive. Any request we had was handled so graciously by Veena. Nothing was an issues and they accommodated all our requests. We did the day tour with Piyush who made our entire day very pleasant. The spa service by Rose was divine after a long day of travel. We had most of our meals at the property and the indian cuisine was delicious. The breakfast spread had adequate options. The pool was impeccably maintained. We even tried the cocktails at the bar and they were well made too. Our experience was enhanced by the smiling faces of the staff throughout our stay. The property was clean, luxurious and we thoroughly enjoyed our stay. Thank you team Fatehgarh.
ผผู้เข้าพักRight in the middle of lake with beautifully decorated rooms with marble. Big lavish bathroom with huge tub and shower. We were upgraded to historical heritage suit with attractive lake facing royal sitting arrangement.common areas were befitting to a palace and the staff was highly trained. At night lobby level verandah as well as terraces just gave extraordinary view of the lake and building of the city.food was just superb.only shortcoming was that the AC was not adjusted enough for low temperature and it is a shame for such beautiful high cost hotel that we were advised to keep the fan on.
RRahail PatelGreat location within the city palace, wonderful rooms with greta views. The service could have been a lot better and there's no attention to detail and basic functions ar overlooked. Shared feedback with their manager who took it amazingly well, and hope to see changes at the hotel soon as this is definitely a place worth visiting.
AAndemonThe AC and WiFi didn’t work on the first whole day at the end day, in the middle of the night had ask someone to visit which took ages to come and later we had ask to change the room as ac and WiFi wasn’t working at. In the second room AC and WiFi works however the minibar didn’t even cool the water at the basic minibar temp we were thirsty dying to drink the cold water, tired of mentioning about things from AC to WiFi and now minibar. Paying such an amount to get this service unexpected. The rooftop restaurant service people doesn’t pay attention, doesn’t matter how many time you call them. The breakfast area neither have AC nor a cold water(you ask for ice cubes), not even sealing fan only two fans in the corner. I don’t think so will again here. The garden is very beautiful.