"Dear team overall everything was excellent. I staying 2 day. It's my experience supb service & food. Mr suraj ji front office is very cooperative and help us lot thing early checkin late check out great experience good location nice view pool is amazing thanks a lot."
MMimiRGExceptionally comfortable stay at the Fateh Garh resort . The location is 35 mins from the airport. Smooth checkin and the amenities were explained very well by Mriganka who has the calmest demeanour. The rooms are large and spacious and very aesthetically pleasing. Loved the brand of toiletries provided. The staff was always polite and attentive. Any request we had was handled so graciously by Veena. Nothing was an issues and they accommodated all our requests. We did the day tour with Piyush who made our entire day very pleasant. The spa service by Rose was divine after a long day of travel. We had most of our meals at the property and the indian cuisine was delicious. The breakfast spread had adequate options. The pool was impeccably maintained. We even tried the cocktails at the bar and they were well made too. Our experience was enhanced by the smiling faces of the staff throughout our stay. The property was clean, luxurious and we thoroughly enjoyed our stay. Thank you team Fatehgarh.
ผผู้เข้าพักIn the first day the bedsheets were dirty but that was quickly resolved. If you're expecting a decent gym like I was you need to know it's really not well equipped, very few dumbells. Also the TV in the room is very small for the size of the bedroom. Breakfast had 95% Indian local options but apparently 95% of the guests were locals too, so all good.
On the positive notes: staff was great and the bedrooms were super spacious!
ผผู้เข้าพักBeautiful hotel. However we asked the guy in dinning to check if our room have dinner. He said yes and asked us to come 7:30pm for dinner. While we were eating other staff asked the guy what is their room number. We overhead that the guy (can’t remember his name) said let them eat since they have already started. He ignored us because he knew that he gave us wrong information. We appreciated for nice dinner and left but one of staff ran (Meena)to us at pool area and asked as to sign the invoice. We asked why when the guy said we can eat after checking our room number. She said it’s for our record. However when I checked out staff member Ohi asked us to pay 3098 Inr. We were getting late as our transport was waiting. We didn’t fuss about it and paid it because we are not clear on our checkout.
I just want the hotel to refund this cost because it’s not our mistake.
RRahail PatelGreat location within the city palace, wonderful rooms with greta views. The service could have been a lot better and there's no attention to detail and basic functions ar overlooked. Shared feedback with their manager who took it amazingly well, and hope to see changes at the hotel soon as this is definitely a place worth visiting.