We spent only one night in one of the ”panorama” rooms so this review is resticted to just those things that left an impression. The room itself is very large, being divided into three areas: a living area, bedroom and bathroom. Arguably there is also a separate hallway in front of the main door. Note however that only the bathroom is divided from the rest of the room by its own door. Everything was very clean and mostly comfortable. There was both a shower cabin and a separate bathtub, and a large selection of bathroom toiletries was provided. So far so good. It was clear that the hotel was not busy at all during the period between Christmas and new year, but despite that, there was an excellent selection of things for breakfast, hot and cold, healthy and not so healthy, together with decent coffee from a machine. One thing I didn't like, though, was that the oranges were just cut into quarters and not peeled. There is a balcony where you could take your breakdast if the weather is a bit warmer. When we arrived in the room, it was very, very warm to the point of being very uncomfortable. There are two air conditioning controls in different places in the room, and we turned them down to the lowest possible temperature (marked as 10 degrees on the control) and turned the fan speed up to maximum but it made absolutely no difference. There was still warm air coming out of the vents. The only option to cool the room was to open the windows and turn off the aircon. This of course makes it rather noisy, since the hotel is located in the city centre. This lack of effective aircon is a serious problem and given the price of the room, it should be working properly. Other people have complained about this in their reviews; the hotel really needs to do something about it, because it seriously discourages us from coming to this hotel again, especially during the summer - and we are regularly in Bulgaria every summer. Certain other things could use some attention from the hotel. The pillows on the bed are filled with some rubbery substance that provides no support and is very uncomfortable to sleep on. There seems to be no alternative available. There is a minibar in the room with items priced as high as you would expect, and when you check in, they insist that you pay a Lv50. deposit against use of the minibar, which is refunded when you check out - provided that they've checked that you haven't used anything. This is the first hotel where I've ever had to do that. The staff on reception, especially on checkout, were mechanical and not pleasant to deal with. I don't know if it's just a lack of confidence in English but it really doesn't feel great to deal with such robotic people and it is neither a good first or last contact with the hotel. The room has a safe and slippers are provided but no bathrobe. Also no iron to iron out the creases in your clothes that they've got from being in a suitcase for hours. Overall, it's a well located and genera
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