The hotel kindly gave me a free upgrade when I checked in. Communication is very easy because reception adds you on WeChat and all communication is then easily done through this. Daily messages regarding cleaning needs or other requests are received and sent this way. The hotel also helped me with printing at no additional cost and was available at any time to answer questions or help. The only issue with this hotel is the noise from the street, as rooms are on the 4th floor, the constant beeping of car horns and people shouting can be heard late into the night and early hours of the morning. To be fair, this seems to be a regular thing in Shenzhen, with car drivers frequently hooting but considering the proximity to the street, it is much more annoying and unavoidable. Although the railway station is close, it is obviously always busy and crowded with line 4 in particular quite a nightmare at time. It takes more than an hour to get to Sea World, other attractions or parts of downtown. If you are in no rush to get anywhere, it’s okay.
The room itself is massive and all amenities are great! Water in the shower is always at good temperature and pressure. Hot water temp. remains constant. Cleaning is done well and sheets changed on request whenever needed.
The drawback of the kitchen is that no cooking utensils are provided so expect to purchase your own and leave them there or transport them with you. However, the kitchen conveniently comes with dish dryer (not washer).
Impressively, are the washing and dryer combo which is of high quality, silent and works well. The sealed outdoor balcony is great for drying clothes and gets a good amount of sun.
Foreigners should, importantly note, that this hotel does not do the police temporary residence registration so you will have to go yourself as soon as possible to do this. The hotel will provide you with a printout of their check-in system to help you and though the office to register is not far it can be a little difficult to explain the situation to the officers. Suggest you attend to this immediately as you will receive a call from the police although the officer I had spoken to was very helpful! Perhaps the hotel can look into doing the hotel registration in future to assist foreigners. Since it all done online, it is much easier.
Wi-Fi works well and TV in the lounge allows for mirroring. There are many plug points clearly marked for non-removal for housekeeping.
Bing Space Plaza is conveniently around the corner with restaurants, many shopping outlets especially warehouse outlets for discounted brand shopping. Bigger malls are with 1.5-2km walking distance from the hotel.
Other than that, I was very comfortable and well taken care of at the hotel. Any issues are immediately taken care of (for example, some of the the kitchen and bedroom lights were not working but immediately fixed when reported).
I would stay here again if I needed to be close to the railway station or that part of Shenzhen. It was worth the cost and I spent a very comfortable month there.
Thank you very much to everyone there for making it a great stay!
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