Lovely new fully renovation hotel, I love my old Shanghai suite especially, it is like travelling back in time in Shanghai but with modern comfort. Very atmospheric!
The only downside is if the hotel can provide more than just two thin large towels! These towels are especially thin, do not absorb much water. But the hotel staffs insisted that I can only order 2 towels at a time… not a smart move, dripping water just gets on your floor and can be hazard to your clients!
The room looks pretty cool and nice but a bit dark, even with all the lights on. There’re doors for the toilet and shower but the bathtub is quite opened so it’s more recommended for solo traveler or couples. The fridge doesn’t really work. It’s warm inside. For charging, it’s recommended to bring along your cable with the plug. All the USB ports don’t work well.
But the service here is good. Staffs are polite and nice. A bonus point to free ice lollies provided at the reception.
SSmartcanuckHotel is nice with a good pool for the dameisha area but very overpriced. The price of the hotel is like a 5 star international brand but it doesn’t deliver like it is 5 start. The management and its owners need to really re consider their pricing and their training of staff.
Pros - hotel is new, nicely renovated, and they have hired a lot of staff who are putting in effort. Their towels are very fluffy and nice. Robe is soft, absorbent and high quality. the breakfast has some selection but the cooked items could be improved so it’s less dry but it is acceptable and not bad with a good coffee machine and some western cereal (ran out of cold milk but staff found some ) . Pool is large, clean and beautiful, (not deep) and not very chlorinated, the bar has drinks (but no food). Photography package is a good idea, but photographers needs more experience. Bathtub is pretty, has salts and loofah sponge. TV has a Chinese Netflix and western movies (but you have to know Chinese to read the selections) and it has a music selection too.
Toiletries included with a good the if travel size Colgate. Fridge had one sprite one coke two Thai brand sparkling water bottles and two water bottles. Two packets of tea available, and one pack of coffee concentrate. Generally everything was clean. Breakfast pictures are included because it was vague
Cons- BUT staff are inexperienced, too young, lack training, slow and inefficient. If they change this much money They need to hire staff that are experienced and have a details, thorough and careful training program. They need to have more managers to manage the operations and the staff to develop the necessary soft skills. The management seem unrealistic hiring many inexperienced staff trying to deliver 5 star service. It’s better to hire more older more experienced 5 star staff with hotel experience to guide the staff instead of hiring so many very very young inexperienced staff . Though the staff are sincere and put in their best efforts but it looks like this is their first job, and I don’t expect much from them. They’re slow, inefficient, and lost because of a lack of experience. Many of my requests were lost and required several follow reminders.
Even though I have used the new automated toilets but their toilet was difficult to use and not flushing (low water pressure) bathtub and shower are poorly designed (but look pretty) and are hard to use. Restaurant was unable to explain what their 399 set dinner was, and didn’t have any photos
Manager Zhou was very effective at trying to follow up and apologising. She was thoughtful and willing to listen. But upper management needs to change, and hire more managers, and develop a detailed training program (not just 1-2 days) but much longer and more ongoing. I’m afraid to ask if they can even speak English. Overall this hotel isn’t ready, overpriced and this should just be a soft launch, with discounted prices. If you’re gonna pay this much go to another real 5 star hotel, or only book their cheapest room. But if you really like swimming then it’s worth considering cause the pool is nice.
CChuk WanAs a budget business hotel, we are satisfied with the stay as a whole. The room is new and clean, and the hotel is in a business building. Disposable slipper and other amentilies like tooth brush, tooth paste and comb are provided. What's a plus is there is a large projector inside room for viewing movies.
One point liked to highlight is the front line staff William has provided excellent services. He greeted us with a smiling face and provided a free welcome fruit plater to us when we checkrd in. He even took the fruit plate to us in person after we arrived room. We did not book room with breakfast but William was so kind to offer 2 breakfast to us as complimentary. Given the so nice services, we will be back if we go to Shenzhen next time.
ผผู้ใช้ไม่ระบุชื่อทำเลที่ตั้งของโรงแรมไม่มีใครเทียบได้ โดยมี Window of the World อยู่ด้านหน้า Happy Valley อยู่ด้านหลัง และ Yitian Holiday Plaza อยู่ชั้นล่าง เที่ยวบินดีเลย์และไปถึงโรงแรมเกือบ 23.00 น. แผนกต้อนรับได้อัพเกรดห้องเป็นห้องเอ็กเซ็กคูทีฟฟลอร์พร้อมระเบียงและวิว Window of the World (ต่อมาฉันพบว่าน่าจะมีห้องเดียวเท่านั้น) ห้องมีระเบียงแต่ละชั้น ขอบคุณสำหรับการจัด) มีร้านสะดวกซื้อและร้านอาหารมากมายรอบโรงแรม (แต่บุฟเฟ่ต์อาหารเช้าของโรงแรมไม่ค่อยอร่อย😋) เดินทางสะดวกแต่จะมีรถติดเล็กน้อยใกล้สถานที่ท่องเที่ยวทั้ง 2 แห่งในช่วงวันหยุด สระว่ายน้ำกลางแจ้งของโรงแรมดีมาก สะอาด และใหญ่ มีของเล่นน้ำให้เด็กๆเล่นมากมาย ไลฟ์การ์ดก็กระตือรือร้นมาก ขอชมเชย พาลูกๆ ของคุณมาที่เซินเจิ้น สถานที่แห่งนี้🉑