"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"Great stay at Bayview Hotel Guam. The room was big, clean, and comfortable with a nice view. It’s on an uphill, but still super close to shops, restaurants, and everything you need. Would stay again!"
"One of the cleanest and best places we have stayed. The front desk staff provided excellent service.
We really enjoyed and appreciated the welcome birthday cake they prepared for my husband. It was a thoughtful gesture that made our stay even more special.
The only thing we didn't like was the service at Palm Cafe. It was early in the morning, but one of the staff members did not seem welcoming and wasn't smiling or engaging with guests. We hope he can improve in the future.
Overall, we had a great experience and would recommend this place."
"The place is very beautiful and at walking distance from the airport (it took me 25 min. on foot). The room may have had partial view of the sea, but it was very enjoyable. The room is the size of an apartment and very luxurious with tub, shower, heated & multi-function toilet seats, kettle, big flat TV, air-con and don't remember what else. With the room comes the access to the gym and the swimming pool, which were nice, but not of the level of the rooms. Anyway it would be a pity to use them because Ypao beach is very near and it is simply wonderful with pristine, turquoise, calm and shallow waters thanks to the coral reef. The biggest downside of the place is the price: everything is really overpriced in Guam. Luckily I caught a good offer with huge discount, but otherwise it is crazy expensive. It lacks of affordable options and anyway with the same money in other places it would have been even better."
"I like this place and often book for the infinity pool but I was a bit bummed with this recent booking. The weather wasn’t great, not the hotels fault so I didn’t swim but still enjoyed laying in the pool area. I had upgraded my room this time thinking the beds would be better since they all seem outdated and the higher priced room wasn’t any different. Just had a beach view that I liked. My major is issue was upon check in and how very unnecessarily slow the process was. I’ve worked at hotels before, no one should take this long to check in their guests, especially when the entrance doesn’t turn on their AC for their guests. On top of that I had important dinner plans that were delayed bc I couldn’t get ready in a timely manner due to the outlets being broken and broken hair dryer. I had to blow dry my hair over the toilet. I was happy the manager spoke to be next day she seemed very sweet and I am hoping I am somehow compensated in the near future. I was very disappointed that I booked this stay and hope the hotel can redeem itself."
"I recently had the pleasure of staying at Crowne Plaza, and it was an outstanding experience. The hotel boasts modern and well-maintained facilities, with a spacious and elegantly designed lobby that creates a welcoming atmosphere. The fitness center is equipped with state-of-the-art machines, and the clean and inviting pool area was a highlight of my stay. I particularly enjoyed the on-site restaurant, which offers a breakfast. The bedding in my room was incredibly comfortable, with a supportive mattress, fresh and soft linens, and pillows that allowed me to customize my sleeping experience. The service at Crowne Plaza was exceptional; the staff was friendly, professional, and attentive from the moment I arrived, going above and beyond to meet my needs, whether by providing local recommendations or promptly addressing any requests. Overall, I highly recommend Crowne Plaza for anyone looking for a comfortable and enjoyable stay, as the combination of excellent facilities, comfortable bedding, and outstanding service makes it a top choice for travelers."
"I love the location , as it's a family area. The beach next door I nice with covered tables, and there's a lifeguard. It's a great opportunity to see local families having fun, and lots of kids without the tourist crowd. In the late afternoon you can see the large canoes practicing and racing. Go to the beach in the morning and late afternoon and watch the sunset. The resort staff are very helpful and kind. The red Tumon shuttle picks up out front. All in all a very good location. I'll be back soon!"