"The newest hotel in Guam area as far as I’ve known!
Guess it is nikko hotel franchise (they kinda got linked toghether like they are located right next to each other) so as you can expect their Japanese originated service and cleanness was on point! Breakfast was delish (not that many kinds tbh but quite satisfiable)"
"The location was perfect for a solo traveller. A close walk to the beach, many restaurants, & a shuttle bus that stops at different shopping malls & other hotels. The room was clean, but the bathroom could have been cleaner. The sink and hand rails are stainless steel, but were full of limescale. Nothing was shiny or polished.
I was there for a week & only received housekeeping once. I noticed other guests asking the receptionists to get someone to clean their rooms.
The reception staff were friendly, however I asked a member of staff to book me a taxi & luckily I double checked because it wasn't booked. Overall it was a nice hotel, I would stay again because of to the location and spacious room. Also around the pool could use a jet wash the floor was filthy."
"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"I’m glad that my family and I stayed the night over for my baby girls birthday. Service was awesome and the employees are very friendly. I will do it again anytime with my babies, it was a weekend well deserved! Thank you for your services!!!"
"“Absolutely loved our stay at Hyatt Regency Guam! The location is perfect — beachfront in the heart of Tumon Bay, with stunning ocean views from our room balcony and just steps away from the white sandy beach, shopping at DFS Galleria, restaurants, and nightlife.The room was spacious, clean, and comfortable with modern amenities and a great bathroom. But the highlight was the beautiful pool complex — multiple pools including a kids’ area with slides, a lazy river, and direct access to one of the best beaches in Guam. The sand is powdery white and the water is crystal clear.The staff were incredibly friendly, attentive, and helpful throughout our stay. Everything felt well-maintained and relaxing. Excellent value for a beach resort experience. Highly recommend Hyatt Regency Guam — we’ll definitely return on our next trip to Guam!”"
"One of the cleanest and best places we have stayed. The front desk staff provided excellent service.
We really enjoyed and appreciated the welcome birthday cake they prepared for my husband. It was a thoughtful gesture that made our stay even more special.
The only thing we didn't like was the service at Palm Cafe. It was early in the morning, but one of the staff members did not seem welcoming and wasn't smiling or engaging with guests. We hope he can improve in the future.
Overall, we had a great experience and would recommend this place."
"My family had an amazing time at Lotte Hotel. The service was good and the facilities were clean. It is conveniently close to a lot of things that we wanted to do. We enjoyed the restaurant at the hotel (La Siene) with all the different kinds of foods available and made use of the kids playground -- my boy really loves it there, especially with the new expansion. It was very family friendly, and will look forward to our next staycation."
"The facility is really old, but they keep it clean. You would feel like you went back in time with the decor as well.
The hotel hosts lots of events within the hotel to keep the guests entertained and they served Chamorro style dinner experience every other day. The portion of the food isn’t big, but considering it’s free, it was very tasty and enjoyable.
It’s on the beach front the beach is not clean, although you can kayak to the small islands in front of the resort where you can see lots of fish.
Location is far from the city center, I’m so you’d have to take the shuttle bus for 30min to get to downtown, or 15min car ride. There is a super market within walking distance so if you only want to buy food, it’s doable.
The breakfast buffet was good. Menu changed daily and had Western, Japanese, and a bit of Korean food.
I’d recommend this hotel to families with small kids, or young group of friends on a budget."