"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"The location was good, as it was near a beach and quite a few restaurants and shops. The service was good, as most of the staff were polite and responded quickly to requests. I did not like the open-style shower, however, as water went everywhere in the bathroom. Plus, there was no working fan in the bathroom either. The biggest problem though was that most of the time there was no hot water in the bathroom at all, making for some very cold showers! At least the room was big and relatively inexpensive."
"One of the cleanest and best places we have stayed. The front desk staff provided excellent service.
We really enjoyed and appreciated the welcome birthday cake they prepared for my husband. It was a thoughtful gesture that made our stay even more special.
The only thing we didn't like was the service at Palm Cafe. It was early in the morning, but one of the staff members did not seem welcoming and wasn't smiling or engaging with guests. We hope he can improve in the future.
Overall, we had a great experience and would recommend this place."
"My family had an amazing time at Lotte Hotel. The service was good and the facilities were clean. It is conveniently close to a lot of things that we wanted to do. We enjoyed the restaurant at the hotel (La Siene) with all the different kinds of foods available and made use of the kids playground -- my boy really loves it there, especially with the new expansion. It was very family friendly, and will look forward to our next staycation."
"We were welcomed by friendly staff at 5AM. Our accommodation comes with daily buffet for 4 pax and access to their waterparks. The buffet spread is great with a lot of options even for kids. Menu changes every 2 days.
The hotel feels a bit old with carpeted floor. Room can be more comfortable is pillows are not too soft. We requested for additional pillows since only 1 is provided per guests. Daily make up of room is available which is awesome.
Staff are the best. Special shout out to Nelson - bfast staff who made our stay extra special.
Location is a bit fast from downtown. So better to get a car rental and take your dinner before heading back to the hotel.
Waterpark is okay, beach is under renovation though. The side party event for hotel guests is a nice way yo end our stay."