"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛"
"A wonderfully situated resort in the middle of downtown Tumon. The surrounding area has tons of restaurants within walking distance, and the beach is beautiful.
Thanks to the excellent, accommodating staff for ensuring a great stay. This is my 3rd time there and I would definitely stay again when visiting Guam."
"This place is my go to bc of the awesome infinity pool. Also the bathtubs are deep for soaking.
The hotel seemed **** down for a month or so, so I assumed it was being upgraded or renovated. The prices seem a bit higher, but I booked anyways and was disappointed that nothing seemed to be any different or improved that I could tell. The televisions and beds themselves can use an upgrade. Besides that the location and pool are still great."
"My family had an amazing time at Lotte Hotel. The service was good and the facilities were clean. It is conveniently close to a lot of things that we wanted to do. We enjoyed the restaurant at the hotel (La Siene) with all the different kinds of foods available and made use of the kids playground -- my boy really loves it there, especially with the new expansion. It was very family friendly, and will look forward to our next staycation."
"The place is very beautiful and at walking distance from the airport (it took me 25 min. on foot). The room may have had partial view of the sea, but it was very enjoyable. The room is the size of an apartment and very luxurious with tub, shower, heated & multi-function toilet seats, kettle, big flat TV, air-con and don't remember what else. With the room comes the access to the gym and the swimming pool, which were nice, but not of the level of the rooms. Anyway it would be a pity to use them because Ypao beach is very near and it is simply wonderful with pristine, turquoise, calm and shallow waters thanks to the coral reef. The biggest downside of the place is the price: everything is really overpriced in Guam. Luckily I caught a good offer with huge discount, but otherwise it is crazy expensive. It lacks of affordable options and anyway with the same money in other places it would have been even better."