"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"A vibrant and energetic hotel with an absolutely beautiful ocean-view room.
The hotel staff were all very nice, especially Tony at the front desk during check-in, as well as the pool and ocean center staff and the online customer service team, who provided fast and professional responses."
"The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛"
"“Absolutely loved our stay at Hyatt Regency Guam! The location is perfect — beachfront in the heart of Tumon Bay, with stunning ocean views from our room balcony and just steps away from the white sandy beach, shopping at DFS Galleria, restaurants, and nightlife.The room was spacious, clean, and comfortable with modern amenities and a great bathroom. But the highlight was the beautiful pool complex — multiple pools including a kids’ area with slides, a lazy river, and direct access to one of the best beaches in Guam. The sand is powdery white and the water is crystal clear.The staff were incredibly friendly, attentive, and helpful throughout our stay. Everything felt well-maintained and relaxing. Excellent value for a beach resort experience. Highly recommend Hyatt Regency Guam — we’ll definitely return on our next trip to Guam!”"
"The facility is really old, but they keep it clean. You would feel like you went back in time with the decor as well.
The hotel hosts lots of events within the hotel to keep the guests entertained and they served Chamorro style dinner experience every other day. The portion of the food isn’t big, but considering it’s free, it was very tasty and enjoyable.
It’s on the beach front the beach is not clean, although you can kayak to the small islands in front of the resort where you can see lots of fish.
Location is far from the city center, I’m so you’d have to take the shuttle bus for 30min to get to downtown, or 15min car ride. There is a super market within walking distance so if you only want to buy food, it’s doable.
The breakfast buffet was good. Menu changed daily and had Western, Japanese, and a bit of Korean food.
I’d recommend this hotel to families with small kids, or young group of friends on a budget."
"the location and the room are awesome. We have the ocean view with balcony. We enjoy as family the scenery of sunset. We also love the amenities: the pool area is good for a family bonding, there is a place for toodlers and parents to enjoy.
the staff are all welcoming and friendly. The food also are superb, esp the buffet: everyday has a theme for the lunch so it really makes your appetite hype.
The room is clean and big, my toddler really enjoy walking around the room. The comfort also is huge with its bathtub.
We really enjoy our vacation and we really recommend the place.. The price really worth the accomodation.
Thank you Hilton Guam, till next time!"