"The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛"
"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"I recently had the pleasure of staying at Crowne Plaza, and it was an outstanding experience. The hotel boasts modern and well-maintained facilities, with a spacious and elegantly designed lobby that creates a welcoming atmosphere. The fitness center is equipped with state-of-the-art machines, and the clean and inviting pool area was a highlight of my stay. I particularly enjoyed the on-site restaurant, which offers a breakfast. The bedding in my room was incredibly comfortable, with a supportive mattress, fresh and soft linens, and pillows that allowed me to customize my sleeping experience. The service at Crowne Plaza was exceptional; the staff was friendly, professional, and attentive from the moment I arrived, going above and beyond to meet my needs, whether by providing local recommendations or promptly addressing any requests. Overall, I highly recommend Crowne Plaza for anyone looking for a comfortable and enjoyable stay, as the combination of excellent facilities, comfortable bedding, and outstanding service makes it a top choice for travelers."
"“Absolutely loved our stay at Hyatt Regency Guam! The location is perfect — beachfront in the heart of Tumon Bay, with stunning ocean views from our room balcony and just steps away from the white sandy beach, shopping at DFS Galleria, restaurants, and nightlife.The room was spacious, clean, and comfortable with modern amenities and a great bathroom. But the highlight was the beautiful pool complex — multiple pools including a kids’ area with slides, a lazy river, and direct access to one of the best beaches in Guam. The sand is powdery white and the water is crystal clear.The staff were incredibly friendly, attentive, and helpful throughout our stay. Everything felt well-maintained and relaxing. Excellent value for a beach resort experience. Highly recommend Hyatt Regency Guam — we’ll definitely return on our next trip to Guam!”"
"the location and the room are awesome. We have the ocean view with balcony. We enjoy as family the scenery of sunset. We also love the amenities: the pool area is good for a family bonding, there is a place for toodlers and parents to enjoy.
the staff are all welcoming and friendly. The food also are superb, esp the buffet: everyday has a theme for the lunch so it really makes your appetite hype.
The room is clean and big, my toddler really enjoy walking around the room. The comfort also is huge with its bathtub.
We really enjoy our vacation and we really recommend the place.. The price really worth the accomodation.
Thank you Hilton Guam, till next time!"