"Hotel is within the airport. Very convenient for early morning departure. But seems to be lacking in sign board to easily locate the hotel. Comfy bed and pillows are the best part of my stay in this hotel."
"The area is super convenient to walk in and out. Our day was quick so we didn’t really get to use the facilities/amenities. However, in the future, I would have no problem staying in this location."
"Very nice hotel with archaeological site at breakfast area. Location is good but whenever there is events happening, you need to walk outside to get grab or Uber. Free coffee and water bottles at the lobby. Offer complimentary fruits. Stayed at two different rooms, the one junior suite with private balcony is the best. The smaller room ( double bed) is ok."
"We loved staying here although we did have a few hiccups.
We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable.
When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference.
Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling).
On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast.
However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail."
"We like this hotel. Good location I. A good, safe neighbourhood beside the angel of independence statue. We stayed at the King size bed room on the 10th floor with s views of the city. And free access to the exclusive Brisas Business Lounge that offer fast check-in, concierge service ,specialty coffes and soft drinks all day and free breakfast and light dinner, snakes and an alcohol drink in the evening.
We had a little incident at the room but the staff was quick to fix it."
"Comes with breakfast and is the simple local Mexican style. Good to keep full and budget. Location is excellent. Room is spacious. Simple amenities except toothbrush. Staff are friendly and helpful. Walking distance to a lot of places. Value for money. Behind Hilton hotel. Weak air conditioning."
"A little tired the hotel and needs updating. It’s reasonably clean, the breakfast is average. The rooms are big and are en suite. Downstairs is noisy but you kind of expect that from the location which is at the heart of Reforma."