"The hotel’s location is excellent as it is walking distance to most of the tourist attractions in Marrakech. Has a huge swimming pool where you can enjoy and relax. However, service is very very poor. On the night that I arrived I requested a slippers by calling the reception, as there were no slippers in the room, but none came. Again the next day I requested again at the front desk and the staff promised to send it to my room, but nothing came. Once again on the 3rd day, I requested the same, as usual nothing came. Three different personnel at the front desk promised to send the slippers to my room but never keep their promise. So much bad service. Another issue with the hotel is the aircon system, it was not functioning during my stay. Only fan is working and it was hot inside the room. And I complained at the front desk and the staff said that the airconditiong were disabled as it still winter or spring season. I tried to open the window and door to the balcony to let cold air inside but unfortunately the road noise was terrible, so I have to close it. Had a really bad experience with Novotel Marrakech."
"I had an excellent stay at this property. The location is perfect for anyone needing to be near the airport—just a short drive away, which made arriving and departing incredibly convenient. The space itself was clean, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. The host was friendly, responsive, and made the check-in process seamless, which I really appreciated after a long journey.
The surrounding area has everything you might need, from restaurants and cafes to shops, making it easy to grab a bite or pick up essentials without going far. Overall, it was a stress-free and comfortable experience. I would highly recommend this place to anyone traveling through the area, whether it’s for a quick stopover or a longer stay. I would definitely stay here again."
"There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks."
"Actually is a nice hotel but lack of maintenance, I booked 2 rooms with my family… my shower room, the water was leaking into my bedroom…
And it seems the hotel really lack of maintenance… the aisle, the wall and the cleanliness…
And the bad thing was… the staffs and the lady manager argued with my wife about umbrella 😖😖😖
Need more training 🥴
And the scrambled egg ham and cheese breakfast so bad taste 😣😣😣
The hotel no air con during the winter… air con only when summer time… and we have to open the window to get the air cool and the noisy sound outside the window makes us couldnt sleep well…
Idk why Christiano Ronaldo want to be the partner of this hotel…🙄🤥🤪🙄🤥🤪
Rooms: 2/5 | Service: 2/5 | Location: 5/5
Food and drinks
Bfast not nice especially the scrambled eggs"
ครอบครัวที่เดินทางไปมาร์ราเกช มักจะเลือกโรงแรม เช่น The Source Hotel Music & Spa (เริ่มต้น € 207) ซึ่งขึ้นชื่อในเรื่องสิ่งอำนวยความสะดวกสำหรับครอบครัว รวมถึงห้องพักสำหรับครอบครัวที่กว้างขวางและบริการที่เป็นมิตรต่อเด็ก