"The hotel is currently under renovation. The hotel doesn’t have a strong smell. Gym room is closed and the swimming pool is small. The rooms are spacious and very clean. The shower has strong water pressure. Although I stayed near the lift, there was no noise."
"Booked for a friend visiting from Asia. Room was spacious and clean but a bit old. View from the room is nice though, you can see the water from the room. Service was acceptable, should include free parking for in house guests. A little bit far from Richmond town, it’s took about 15 mins drive from hotel to centre of Richmond."
"Really nice place located very close to the YVR airport and also Richmond B.C. attractions.
Great restaurant in the lobby. Friendly staff and the food was exceptional. BREAKFAST IN THE MORNING was good. Not to much stuff but everything you need to have a great breakfast.
My advice: Looking into getting a suite room upgrade. Mine was only 40 dollars more and it was a huge 1 bedroom."
"The hotel itself is good, but the staff was extremely unprofessional and did not reflect Marriott standards. Interactions felt more like dealing with a low-budget motel than a premium brand.
Booking policies are very rigid. Even after staying several nights, the hotel refused to allow any date modification when my plans changed.
They also refused to refund the night I did not stay and did not return the parking fee either, stating that the reservation was prepaid. This was disappointing, especially since the third-party booking service contacted the hotel directly and I was present at the front desk at the time. Despite this, the staff denied any adjustment and showed little willingness to help.
Overall, the lack of professionalism and flexibility significantly impacted my experience. I hope Marriott management reviews this, as it does not reflect the standards the brand is known for."