"initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait
staff was very helpful and polite
perfect hotel away from tourist crowds
parking is additional 15$ onsite
rooms are clean and good
there is no smoking or bad smell in rooms
rooms with balcony have a view
view shows river amd part of falls
awesome hotel prices high on weekends otherwise better than big brands
hotel was a piece of mind"
"During my stay at the hotel, the room did not even provide basic shampoo or body wash. The bottles were completely empty. Was the room not properly checked before guest check-in to make sure shampoo and body wash were provided? These are basic hotel amenities, and not having them available is very disappointing. It also reflects a lack of proper room inspection and professionalism. also found many small insects or mosquito-like bugs on the bed, which was extremely unhygienic and uncomfortable.
This is very unprofessional and does not meet the basic standard expected from a hotel. Please look into this matter immediately and provide a proper explanation."
"This is GREAT Value for money! It was our first time in Niagara and we didn’t have any real guide, we just booked because it felt like a good price and it was a GEM! Traveled with my family (3 kids and spouse) and the 2 Queen beds + Sleeper couch was perfect!
The location is actually EXCELLENT, close enough to the falls for an easy walk with Children, but also close enough to all the Major attractions!
There is a pool and tub, which was a hit for our kids and onsite parking made life so much easier!
Hotel staff were very friendly and helpful and I can’t recommend this place enough!
The only issue I had, our window was facing the sun and there was no way to use the black out curtains properly! Those Curtains need to be looked at especially during the summer when it is Sunrise at 5am!
Can’t talk about the breakfast because we didn’t have it, but all in all, GREAT value for money!"