"The stay was decent considering the price, but I believe there are better options available in the same range. The rooms were noticeably small, especially if you are traveling with multiple bags or planning a longer stay. One thing that was disappointing was the lack of luggage assistance service, which would have been helpful during check-in and check-out.
On the positive side, the location is convenient, with plenty of markets, cafes, and restaurants nearby, making it easy to find food and basic necessities. The pool area was good and well-maintained, but it was quite crowded because of the holiday season, so it was difficult to fully relax and enjoy the facilities.
Another downside was that basic toiletries like toothbrushes and toothpaste were not provided in the room. When we requested them, the staff informed us that they were available only at an extra charge, which was unexpected for a hotel stay. Overall, the experience was average not bad, but there is definitely room for improvement in terms of service and room comfort."
"Sara was the receptionist during checkin and she was very friendly and allowed late checkout on request. Free valet parking is available. The room was spacious, clean and aesthetically very pleasing. The breakfast next morning was one of best I have had - good variety and very tasty. Even during checkout the concierge and other staff were friendly and trying their best to help with our luggage. One of my best stays in Abu Dhabi and highly recommend Sheraton Khalidiya to everyone."
"The hotel is nice overall. Room is probably 8 out of 10. Unfortunately we were placed into a smoking room and were too tired to change it. We do not smoke and the you could smell the ciggarette hint in the room."
"We had a pleasant stay at this hotel. While the room wasn't massive, the size was perfectly adequate for two people and it was spotlessly clean. You can't beat the location if you're a traveler—it's a stone's throw from the main bus station and just a short walk to Al Wahdah Mall.
The service truly stood out. The Filipina receptionist on duty was incredibly accommodating and friendly, allowing us to check in smoothly upon our arrival at noon. Breakfast was also a highlight, particularly for health-conscious guests, as the salad bar was fresh and had plenty of variety."