"I booked a package that explicitly advertised a room upgrade opportunity. When I noticed that no upgrade had been provided, I asked about it at the front desk. I was immediately told that upgrades were “subject to availability” and it is unavailable...
After I pointed out that Abu Dhabi hotels are nowhere near full at the moment, she still said it is nearly full because it's weekend. Well lets check out the 'full occupancy' photos i attached.... :)
Only after I firmly pushed back did she reluctantly offer an alternative, a garden-view room. Since I wasn't interested in a garden view, I requested what should have been my original category preference: an unblocked city view. The alternative she eventually offered was a higher-floor, but with a twin room with even more side-facing view. Having no better option, I accepted it and ended up spending my honeymoon in a twin-bed room.
If the hotel is unwilling to provide upgrades, then it should stop promoting packages that create expectations in the first place.
There were several other shortcomings on the part of the front desk and the guest relations, but I will leave them out of this review.
What ultimately saved this stay and turned it into a memorable experience were Umar, who warmly introduced us to the room, and John from the Butler Department, whose kindness and genuine care left a lasting impression.
These two gentlemen genuinely understand what true hospitality means and are among the brightest representatives of Emirates Palace. The hotel management should recognize and take good care of them, because they are the people who make guests want to return."
"Really spacious room, lots of closet space, and huge bathroom. Amenities wise, it was really upsetting that the adult-only pool was too full so we got rejected and had to use the family pool. And next to the family pool, there was a really loud construction happening so it wasn't a relaxing time by the pool."
"It was a wonderful experience! The hotel grounds, the service is impeccable. Very professional. The restaurants are well maintained, the staff is very attentive. We will definitely go back."
"The hotel is so far so good and the breakfast is awesome 10 out of 10.
The reception lady she was a bit rude when we arrived during the check in and opened a discussion with the nationally as we are mixed nationally and have 2 passports so i didn’t feel comfortable and my wife too.
Other than that the hotel is good , food is nice , location is good."
"The stay was truly amazing, and I honestly don’t want to stay anywhere else from now on :)
The staff were so welcoming and kind, and the concierge service made everything effortless. The service all the way was wonderfully discreet, yet the whole team always seemed to anticipate what the guest might need, several steps ahead. I especially want to thank Ervin - he took care of all the arrangements I needed and always shared helpful advice and a positive perspective on Abu Dhabi, which truly made this trip unforgettable."
"I had a wonderful experience at Khalidiya Palace Rayhaan by Rotana. The hotel was beautiful, comfortable, and the service was excellent.
A very special thank you to Ms. Asma from the Reservations Department for her kindness, professionalism, and exceptional attention to detail. She arranged the most beautiful birthday setup for me and made my celebration feel truly special. She also kindly upgraded my room, which was such a lovely surprise.
Her warm attitude and outstanding service made my birthday stay even more memorable. I truly appreciate everything she did for me.
Highly recommended, and I would definitely love to stay here again! ⭐⭐⭐⭐⭐
Sawsan Alzaabi"
"Had a wonderful stay at Beach Rotana. The ambiance was excellent, the food was delicious, and the hospitality was truly outstanding. It’s the perfect place to spend a long holiday and relax in comfort. I will surely recommend this place to my friends and would love to return again in the future."