"I booked a package that explicitly advertised a room upgrade opportunity. When I noticed that no upgrade had been provided, I asked about it at the front desk. I was immediately told that upgrades were “subject to availability” and it is unavailable...
After I pointed out that Abu Dhabi hotels are nowhere near full at the moment, she still said it is nearly full because it's weekend. Well lets check out the 'full occupancy' photos i attached.... :)
Only after I firmly pushed back did she reluctantly offer an alternative, a garden-view room. Since I wasn't interested in a garden view, I requested what should have been my original category preference: an unblocked city view. The alternative she eventually offered was a higher-floor, but with a twin room with even more side-facing view. Having no better option, I accepted it and ended up spending my honeymoon in a twin-bed room.
If the hotel is unwilling to provide upgrades, then it should stop promoting packages that create expectations in the first place.
There were several other shortcomings on the part of the front desk and the guest relations, but I will leave them out of this review.
What ultimately saved this stay and turned it into a memorable experience were Umar, who warmly introduced us to the room, and John from the Butler Department, whose kindness and genuine care left a lasting impression.
These two gentlemen genuinely understand what true hospitality means and are among the brightest representatives of Emirates Palace. The hotel management should recognize and take good care of them, because they are the people who make guests want to return."
"Really spacious room, lots of closet space, and huge bathroom. Amenities wise, it was really upsetting that the adult-only pool was too full so we got rejected and had to use the family pool. And next to the family pool, there was a really loud construction happening so it wasn't a relaxing time by the pool."
"The hotel is so far so good and the breakfast is awesome 10 out of 10.
The reception lady she was a bit rude when we arrived during the check in and opened a discussion with the nationally as we are mixed nationally and have 2 passports so i didn’t feel comfortable and my wife too.
Other than that the hotel is good , food is nice , location is good."
"The hotel offers good value for money if you’re looking for an affordable 5-star stay, but it didn’t quite deliver the level of service and experience I expected from a luxury property.
The room was spacious, clean, and comfortable, although fairly basic in terms of design and amenities. One of the highlights was the nice view of Qasr Al Watan and the nearby Emirates Palace Mandarin Oriental. The gym was well-equipped, while the pool and beach areas were decent but not particularly memorable.
Service could be improved, especially around staffing. The towel booth often seemed understaffed, and in general the hotel appeared to be operating with limited personnel, which affected the overall experience.
I wouldn’t necessarily recommend it to travelers seeking a true luxury resort experience. However, if your priority is finding a reasonably priced 5-star hotel with clean rooms, good facilities, and attractive views, it could still be a suitable option."