"There is only one complaint I want to make is regarding the Thai restaurant soi at the hotel. The food was great, however the service needs to be improved.
We ordered 2 appetizers and 2 main dishes. After we ordered, 5 minutes later, the 2 main dishes came first, a couple minutes later, the 2 appetizers came. We were eating at rush. At the end we ordered a dessert, however it took 20 minutes to come.
Also, the waitress never came to ask about our comment on the food. Comparing with the restaurant next door we had dinner the night before, it was quite an unpleasant experience.
Again the food is the best Thai food we have ever had."
"We were welcomed by friendly staff at 5AM. Our accommodation comes with daily buffet for 4 pax and access to their waterparks. The buffet spread is great with a lot of options even for kids. Menu changes every 2 days.
The hotel feels a bit old with carpeted floor. Room can be more comfortable is pillows are not too soft. We requested for additional pillows since only 1 is provided per guests. Daily make up of room is available which is awesome.
Staff are the best. Special shout out to Nelson - bfast staff who made our stay extra special.
Location is a bit fast from downtown. So better to get a car rental and take your dinner before heading back to the hotel.
Waterpark is okay, beach is under renovation though. The side party event for hotel guests is a nice way yo end our stay."
"The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛"
"One of the cleanest and best places we have stayed. The front desk staff provided excellent service.
We really enjoyed and appreciated the welcome birthday cake they prepared for my husband. It was a thoughtful gesture that made our stay even more special.
The only thing we didn't like was the service at Palm Cafe. It was early in the morning, but one of the staff members did not seem welcoming and wasn't smiling or engaging with guests. We hope he can improve in the future.
Overall, we had a great experience and would recommend this place."