"The hotel was lovely! The customer service was kind and helpful! Despite a minor mishap relating to attention to detail, customer service was able to help resolve the issue quickly and effectively. The pool was honestly the top peak to it all! The views were AMAZING! I went down to the beach and therocks are SHARP and there are sea urchins a distance out so be careful but nonetheless an AMAZING experience and I can’t wait to come back💛"
"The location is perfect. There’s a connected shopping mall. Many ABC marts and restaurants nearby. The beach is so beautiful. The swimming pool is good too but close a bit early at 7 pm. The room cleaning is not satisfying. Hairs still on the floor after cleaning. The hotel is quite old. I strongly suggest to change all the towels. Too old."
"Times are hard in Guam these days. Lots of hotel rooms and almost no tourists. Holiday Resort is one of the least expensive hotels but you get what you pay for including a huge place that has seen better days. The place is not well maintained and that was frustrating. The ocean view is VERY nice but I had to ask for towels on two of the three nights we were there. The staff is VERY friendly and competent but the boiler is broken and so there is only lukewarm water in the bathroom. The thing that bothered me the most was that the list of amenities has not been updated. There is no more breakfast buffet and forget coffee in the room. The elevators did work. When I called the front desk because my walls were shaking to the unbelievably loud music coming from the next room, Security came up immediately and told them to turn it down. I wish this hotel the very best since the service was good and the workers were trying their best but I will skip this hotel the next time I'm in Guam which will be in a few more weeks."
"The Hyatt Regency Resort is a great place to stay in Guam 🇬🇺. You can plan a three or four days holidays in this place to relax and enjoy all it can offer. The resort offers impeccable facilities with incredible amenities in each and every one of their rooms and suites beautifully decorated. You can book in advance to select the rooms with the best ocean views. I stayed in Room 1205 which you can sea the whole beach, pool and see and enjoy the sunsets every day! the balcony was an amazing place to chill!
This hotel is a good option if you traveling with kids as they will be entertained in the different pools. The rooms are very spacious and clean. The staff are friendly and offers a great service. Breakfast is included and the food in the hotel is really amazing!"
"We were welcomed by friendly staff at 5AM. Our accommodation comes with daily buffet for 4 pax and access to their waterparks. The buffet spread is great with a lot of options even for kids. Menu changes every 2 days.
The hotel feels a bit old with carpeted floor. Room can be more comfortable is pillows are not too soft. We requested for additional pillows since only 1 is provided per guests. Daily make up of room is available which is awesome.
Staff are the best. Special shout out to Nelson - bfast staff who made our stay extra special.
Location is a bit fast from downtown. So better to get a car rental and take your dinner before heading back to the hotel.
Waterpark is okay, beach is under renovation though. The side party event for hotel guests is a nice way yo end our stay."