"I recently stayed at Harmoni One Convention Hotel and had a mixed experience.
We booked four rooms under the same reservation; however, the rooms were allocated on different floors and were scattered, which was inconvenient for our group. Room size was adequate and generally comfortable for a short stay.
Unfortunately, there was a serious issue during check-in. After the process was completed, my passport was not returned to me. I only realised this the following morning and went to the front desk to enquire. The staff on duty initially insisted that the hotel does not retain guests’ passports overnight as it is against their policy.
Upon my request, they agreed to investigate further and review the CCTV footage. It was eventually discovered that the staff who handled my check-in had inadvertently left my passport inside the scanner machine — overnight.
While I appreciate that the team eventually located and returned the passport, this represents a significant lapse in check-in procedure and document handling. Passports are critical travel documents, and greater diligence is necessary to prevent such oversights.
Overall, the room itself was acceptable, but the check-in experience requires substantial improvement to ensure guest security and confidence.
Rating: ⭐⭐⭐"
"Small unit with 2 bedrooms, it’s a cheap place to stay.. checkin at 23:15 and checkout at 9:00 a short period for transition. beautiful view and good location. Small swimming pool"
"We got upgraded to villa with ocean view and private pool. The resort boosts tranquility throughout the property. Guests were polite and friendly.
The only feedback was the discrepancy on the full board arrangement in the package by trip.com and the resort’s provision of full board meals for three persons. Whilst trip.com’s package states full board for three persons, the resort staff claimed that the package should include full board for two persons only and breakfast for three persons, which was illogical."