"Had a wonderful weekend stay at Radisson during my birthday. It's actually a golf resort. Location near to the newly opened K-Square mall. Within Sukajadi area with popular eateries like Anchor cafe, Madley cafe and Pagi Sore Indonesian restaurant. My room was clean and spacious with open concept bathroom and come with balcony facing the golf coourse. Hotel arranged some birthday decor as my partner informed them in advance, which is nice. Facilities includes a large swimming pool with a view of the golf course, gym, spa and restaurant. However, the second swimming pool and some amenities at the 10th floor wasn't in operations. Breakfast was awesome with lots of food variety. The manual juicer machine to make orange juice was something to remember. The hotel interior decorations have Bali design inspiration. Overall a highly recommneded hotel to stay when in Batam."
"I booked this hotel because it was newly opened, but only realized upon arrival that parts of the property were still undergoing construction. The gym was not yet operational, and several rooms remained closed for renovation.
During my two-night stay, there was a serious insect issue in the room, including mosquitoes, fruit flies, flies, and other insects. My friend was bitten multiple times during our stay. On the morning of the second day, I requested a room change, but was informed that the hotel was fully booked and no alternative room was available.
The staff assured me that they would arrange pest control treatment for the room, but no action appeared to have been taken. Overall, I was quite disappointed with the experience, especially given the lack of resolution despite raising the issue with the hotel."