"We got upgraded to villa with ocean view and private pool. The resort boosts tranquility throughout the property. Guests were polite and friendly.
The only feedback was the discrepancy on the full board arrangement in the package by trip.com and the resort’s provision of full board meals for three persons. Whilst trip.com’s package states full board for three persons, the resort staff claimed that the package should include full board for two persons only and breakfast for three persons, which was illogical."
"The hotel staffs are very friendly and helpful. Able to communicate well. The environment is nice and clean. Near to the Batam centre terminal. With shuttle service provided at certain timing.
Breakfast at hotel is nice and the staff will also ask about guest comments for improvement. Impressive service!
Hotel facilities included GYM room and swimming pool. Well maintained swimming pool, clean and enjoyable. The water does not have strong chlorine smell and no sediment in the pool. Overall, five stars experience! Keep it up."