Reception: Our checkin agent, Cesar, was extremely helpful. He even remembered us at check out and made a joke to us. Room / facilities: Room number 8327 is on the 3 floor and is fairly clean. There is a self control air conditioning with a balcony door that opens which overlooks the pool. The room has 2 single beds joined to make a king bed , unsupportive pillows, small flat screen TV, table with 2 chairs, a hanging area with a valuables safe inside, (the safe door swings open when not used, due to it being installed at an unlevel angle), the bathroom has a tub with shower, bidet and toilet (that constantly drips). After advising reception, a repair man visited, and strangely, INSTANTLY knew what the problem was as he entered the room. However after departing the room they failed to fix the constant drip. The toilet continued to drip during our stay. This constant drip is very annoying once you are aware if it. There is a small bar fridge, (but no tea or coffee facilities). Furniture is very dated and has suffered a lot of wear and tear over time. Parking: is available for free with 2 parking areas that accommodate approx 25 cars, for the 500+ rooms in the hotel. It seems that all open air parking (excluding parking garages) on the island are free of charge. Wifi: Complementary. On our first night the wifi was super mega slow and atrocious to use, and failed multiple times to open any website, even though its advertised as premium Wifi. The Wifi connection dropped out regularly, required multiple password re-input and was just super, super, super slow, even when trying on multiple devices. After 2 calls to reception the night of our arrival, there was nothing they could do until the technician could attend to the problem at 10.30am the following day. I had to resort to my 4G data to gain any connection. The wifi was functioning the next day. Breakfast: Included and available for all guests. The buffet style consisted of fruits, cereals, hot eggs (precooked or freshly cooked), sausages, bacon, crumbed chicken pieces, baked beans, cold meats, juices, pastries, breads, tea and coffee. Be aware of the human vultures that swarm the food, as if there was no possibility of refill. Conclusion: Great looking hotel from the outside and foyer areas, but walk into the room, you immediately step back 20 years into a tired dated room. Letdowns: Initially the wifi not functioning and dropping out, the constantly dripping toilet, poor/lack of in room amenities, tired furniture. As the foyer bar was closed, i rang reception and requested for and ice bucket to be delivered to the room, which would have incurred a €3 charge this to me is unacceptable. Previously, at the foyer bar, i asked for 2 glasses of ice, but could only receive one as the barman said “the ice machine is broken”. Or was it due to the hotel ice delivery was insufficient to cater for the number of guests in the hotel? Location / Nearby: Arona town main street and all its
ดีมาก
50 รีวิว