JJeriVWe had a quick and convenient checkin. The hotel is strategically situated near almost everything. Hotel room is clean and well organised, properly prepared and welcoming. Breakfast has good choice of food which included the local tocino. We had a great stay.
ผผู้เข้าพักWe had a very good stay at Capitol Hotel. The rooms were clean and comfortable, the staff was welcoming, and the service overall was excellent. A great place to stay and I would definitely recommend it.
ผผู้เข้าพักThe service was great -staff are well trained. Only downside is that the building needs renovation including the interiors. But great job in maintaining cleanliness.
HHuggySenWe checked in very late and appreciated that the hotel still accommodated us without any hassle. The staff were polite and helpful. The rooms are spacious and comfortable. The only downside was the unstable Wi-Fi. Overall, it was a good experience.
ผผู้เข้าพักGood hotel if you can get it at a discount, overpriced if full price.
Its a newish hotel but some of the fixtures and fittings are already brokern like the side tables in the rooms.
The roof over the pool leaks.
The dining area does a good breakfast but could do with a proper clean and removing the christmas decorations that just collect dust and dirt.
Music played in resturant begins early and goes on all day and is a bit loud. There is a gym which is nice, but sometimes people play music speakers in there early which is also not good for hotel occupants.
So nice hotel but could do with some upkeep and cleaning and cheaper prices.
ผผู้เข้าพักThe bed was comfy, the WiFi was excellent, the staff were cheery and helpful.
My only real issue was having to pay cash in the restaurant for any meal less than P3000. The result of this policy is I won't be eating in the hotel restaurant.
ผผู้เข้าพักI chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed.
While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird.
The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work.
Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice.
But hey, the bed was really comfy, everything was new and clean. The room was also spacious.
NNicolaC123Staff were extremely friendly and helpful. I felt very welcome. The bed was comfortable and the room was clean. Perfect for a quick stop over before my flight.