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โรงแรมและห้องพักสะอาดเรียบร้อย พนักงานทุกคนให้ความเคารพและน่ารัก ยกเว้นว่าพวกเขาลืมคืนบัตรประจำตัวของฉันเมื่อเช็คเอาท์ การติดต่อพวกเขาเป็นประสบการณ์ที่แย่มากเพราะคุณต้องติดต่อฝ่ายบริการลูกค้า ฉันได้ให้หมายเลขการจองของฉันผ่าน TRIP.com และบอกว่าไม่พบหมายเลขการจองของฉัน โทรไปอีกครั้งและคุยกับเจ้าหน้าที่อีกคนที่ไร้ประโยชน์ คราวนี้ฉันได้ชื่อของเขาว่า "Hanz" ฉันแค่ถามพวกเขาว่าพวกเขาสามารถเชื่อมต่อฉันกับสาขา Pampanga ได้ไหม หรือแค่ให้หมายเลขกับฉัน แต่พวกเขาจะไม่ให้ แต่กลับบอกให้ฉันติดต่อพวกเขาผ่านโซเชียลมีเดีย ซึ่งเป็นเรื่องยุ่งยากเพราะไม่มีการโพสต์หมายเลขติดต่อไว้ที่นั่นเช่นกัน ที่นี่เป็นชาวฟิลิปปินส์เช่นกัน แต่พูดน้อยที่สุด การจัดการกับเรื่องง่ายๆ ที่นี่เป็นเรื่องที่เครียดเสมอ และมีแนวโน้มสูงที่จะไม่จองอีก!

This is our 2nd time to stay i feel so disappointed. Arriving sa room walang towels walang basahan madumi maalikabok sahig at corners ng room ung table pasira nadin sa bedsheets not prepared well. I don’t know what is the reason behind all of this things. I also ask for cleaning the room before kmi lumabas para pg balik clean na pero no one clean, worst sa infront desk kopa sinabi dahil finding out sira ung side door alarms for cleaning up. We stay for 4nigths. Kaya nga bumalik kmi for the 2nd time kc excellence ung firsttime ng stay namin. I hope this will addressed the management to please check your housekeeping team sa pg prepare at pg linis the mabuti sa room bago ipa occupied. Thank you,this is not to brag anyone but to let the management knows

Very recommendable. They're very friendly, nice and the rooms are so clean.

Nice experience with friends, large rooms 🩷🥰🩷 will be back again

Nice stay. But they could enhance utilities to make it a little less cheap. Mainit sa room. Walang netflix subscription. No free bottled water. Yung Buffet breakfast hindi din sulit. :) Anyways, thank you!

I recently stayed at Hevea Hotel again, and sadly, this visit was completely different from our previous one—and not in a good way. We booked this trip during Holy Week to celebrate my partner’s birthday, but it turned out to be a very disappointing stay. The reception staff were neither pleasant nor accommodating. They didn’t smile and clearly lacked proper customer service training. Unlike before when two key cards were provided, we were only given one this time. The Wi-Fi was extremely slow, making it almost unusable. The elevator was dirty, with visible fingerprints all over the stainless walls. When we reached our floor, there were soiled dishes left by the door and along the hallway. Upon entering the room, we discovered there were no towels available. We were told by the receptionist that all towels were out for laundry, and instead, we were given bathrobes to dry ourselves after showering—which is simply not practical, especially for drying hair. There were also no bath mats, the air conditioning was weak, and bottled water was no longer provided—instead, guests had to get water from a dispenser outside the room. I tried to get a proper explanation from the receptionist, but she said she was new. When I asked for a supervisor or manager, she told me there was none available, which was very frustrating. We went out for dinner and returned past 10 PM, only to find that the soiled dishes were still there, and the hallway had started to smell. We even considered canceling our stay for the next day, but nearby hotels were fully booked. Fortunately, we were able to get towels the next day—but only after we requested them ourselves. There was no initiative from the staff to resolve the issue promptly. Overall, it was a completely messed-up staycation, and we are extremely disappointed with what seems to be new management. The only positive experience was during checkout—Dianne, the receptionist, was polite, welcoming, and greeted us with a genuine smile. She was the only staff member who showed proper hospitality. Unfortunately, because of this experience, we will not be returning.

I am deeply disappointed with the lack of empathy and rigid customer service displayed by this hotel. We were fully prepared and excited for our stay, but a massive flood struck the area, making travel entirely impossible and unsafe.Despite this being a clear case of force majeure and a severe safety issue, the hotel flatly denied our request to rebooking to a later date. They have already charged our credit cards in full and refused to offer any flexible alternatives, essentially profiting off a natural disaster at the expense of their guests' safety.It is incredibly disheartening to encounter a business that prioritizes short-term profit over basic human safety and customer loyalty. I highly advise future travelers to think twice before booking here—if an unexpected emergency or severe weather event happens, do not expect this management to show an ounce of understanding or flexibility.

I enjoy the stay. Very accommodated

Nice hotel enjoyed our stay with my family the rooms are clean and there is a restaurant as well nice view