"The communication with staff is basically non existent. For US$1000+ a night, not able to early check in till at exactly 3pm. Not even 1h earlier, staff don't even bother to check if room available, just tell us not able to check in. WhatsApp the duty manager and got one reply and he doesn't reply anymore??? Can't seem to call the hotel. the booking process was torturous on trip in order to get same/ similar rooms, I had to change 3x customer service for someone to properly communicate to hotel that we want rooms close together. Moreover, we booked full board and had lunch included in itinerary at check out but the hotel said that it's not included. But trip said we could claim and compensate. Which is good recovery on their end. Overall, won't stay again."
"On arrival the check in went smoothly. In the room there were no towells, or kettle? There were sachets of Coffee, Tea, sugar & milk creama. I went to make enquiries at reception they were checking in a large group. Close by I saw & went to the room-service laundry room, they quickly brought me what was needed, and apologized for the inconvenience. The room is dated as in previous comments, but it is clean, with clean sheets on the beds & very comfortable. Good reception on the TV. Shower altho dated was warm and had a strong water flow. Pool was clean, a little cold but was good enough for hubby to have a little dip. Efficient car parking space.
There is no restaurant here but they quickly recommended visiting Gateway Hotel next door, we went there for Breakfast & Lunch it was amazing at Gateway they had 2 local gentlemen singing with guitars, serenading the guests” just beautiful”
We requested a late check out till 5pm cost us $10 an hour $60 11am-5pm. At first when I asked reception for a late check out she said $10 an hour, I said ok, she then said oh no its $30 an hour cash??? Really?? She then said come back in the morning and check with reception???? which we did and were promptly told $10 an hour and can be paid via cash or credit card. We were given a receipt on request.
Situated 2nd Closest Hotel to the Airport. we had a rental car but it is in Walking Distance from the Gateway Hotel, and the Gateway Hotel is just across the road to the Airport and closer to the Airport than the Trans International Hotel.
We used Google Maps, to guide us to the Hotel, it rarely gets the destination wrong, but it did this time it guided us to a Hotel furtherest away from The Airport. So its not at The Big Red Maroon coloured Hotel, its in between & closer to The Gateway Hotel.
If you can afford the extra cost, then stay at The Gateway it has a beautiful flow there on entry. Plenty of car parking. Beautiful restaurant, ovely friendly attentive staff. The sour cream for the wedges tasted & looked like standard cream from a bottle? I advised the waitress she took the small dish away and came back with exactly the same thing??? They need to change their brand of sour cream, if that was indeed sour cream. Cost $91 NZD at Trans International and about double the amount at Gateway.
After checking out we went back nextdoor to Gateway to relax, be serenaded and wait for our late flight."
CCK-HongKongThe hotel is in the close proximity of the Nadi airport. It takes about 5 mins for you to walk to the hotel from the airport, super convenient especially when you rush to the airport. However, the hotel do provide shuttle bus service to the airport. The restaurant is nice with live singer while you’re enjoying your meal. Room, bathroom and other facilities etc. are clean and tidy.
Overall, it’s a pleasure to stay! 👍😅
SsabsabhoThe road to the resort is a bit bumpy and nothing is really near to the resort (restaurants/ convenient stores etc.), so you will need to call a taxi every time you need to go out or get supplies. The room itself is not super bright and the furnitures were a bit wear out. The resort is literally on a beach, so do expect to have quite some mosquito whenever you are on your way back to your room, and it's also tricky for travellers with big luggages to carry their bags to their rooms, since there are few steps of stairs to the door of your room and the pathway is sand. However, if you are here for a short stay, I think it would be ok to look past that.
If you are looking to stay for a night in Nadi, and going to the islands for the next few days, I suggest looking for other accommodations in downtown Nadi, such as Nalagi Hotel. As we drive past other hotels such as Mercury Hotel, it seems like a motel as well, so it might be best to look for something downtown.
KKenneth LALOTokatoka was an excellent choice for me as a customer TRANSITING through Fiji due to its ideal location to the airport. I used the trip.com app to do an online booking with a good deal literally minutes before enjoying a 10-minute walk from Nadi International Airport to the resort.
Was welcomed with a cool orange juice while waiting to check in at the counter.
Didn't have enough time to visit the whole resort as I was tired from the trip, but my observations and first impressions of Tokatoka are as follows:
1. Ideal location to Airport (walking distance)
2. Very friendly stuff with great customer service
3. Free airport transport transfer provided
4. Room could be better decorated (#114)
5. My Highlight: Great restaurant and bar area with amazing pool design. There's also a playground area for kids, which is a bonus.
Overall rating, 4.5/5 🙏🏼🇵🇬
AAnneTRA good place close to town and the airport. The meals are nice but can get boring after a few days, however there are a number of restaurants and a supermarket near by. A great place to join tours to enjoy Fiji’s cultural experiences. There are also council buses at the door that can take you to other towns and markets near by.
CCatherineThe pleasant aroma upon entering my room indicated a positive stay. The restaurant's night shift provided commendable service; staff proactively ensured we were attended to, took orders promptly, and consistently checked on our needs throughout the evening. My husband and I thoroughly enjoyed our stay at Smugglers, particularly the vibrant evening entertainment.
MMarliahVery convenient if you’re staying overnight in Fiji 😁 the staff was very lovely and the room was small enough but tidy. Just need to bring your own toothbrush and paste. They provide a bar of soap. Lovely stay. Sunset is amazing. Will definitely stay again 🥰