"Enjoyed our 3 day stay + can recommend. Staff is really lovely.
Breakfast is nice with Staff singing and playing guitar. Views are amazing from higher floors. Free hotel activities as well. They even gave us breakfast to go when leaving early morning"
"No major issues with the stay, and the staff were genuinely lovely and helpful. However, the hotel itself has clearly seen better days, and the aging infrastructure is starting to show.
What was most disappointing is that the small details that usually make Mercure a reliable, universal brand were consistently letting us down. For example:
Pillows were clean but desperately need replacing — one was purely decorative, and the other was so hard it could have doubled as a car jack.
Door handle and its protective plate were loose.
Broken light bulbs in both the corridor and the room.
Towel rack barely hanging on.
Fresh paint stains visible everywhere, including on furniture.
Anti-slip mats in common areas (especially the breakfast area) were dirty.
Hedges around the pool were untrimmed.
Small rubbish and paper left around the pool garden and not cleaned up.
Room service trays left in the corridor for over 12 hours.
Arrival porch not properly cleaned.
Individually these are minor issues, but together they create a strong negative impression. The hotel is showing its age, and it feels like management isn’t doing regular checks to maintain the expected standard.
Small things matter — and unfortunately, they added up."
"The one bedroom had all I needed and more. Comfortable big bed, huge shower. A full kitchen with all the essentials so I could cook my own meals. It is big and open plan apartment. A big TV in the lounge and bedroom. Everything was super clean and shiny. The washing machine was an essential and greatly appreciated. All the staff were just lovely, friendly and helpful. There is a security guard on site after hours. So you always felt safe. Secure parking on the premise behind lock gate….so my car was always secure.
I really enjoyed my stay. It was quiet and secure. Great swimming pool. Shops walking distance."