"Such a great customer service. I booked a room with a king bed and by mistake i was given a room with 2 single beds. The team quickly responded and upgraded me to a ocean view room with a king bed for free. Their breakfast was awsome. I loved every second of my stay. And hats off to the fijian guy at the entrance. I forgot his name. He was so helpfull carrying everyones bags and showing them their rooms and he always had a smile on his face. Definetly will stay again."
"We had a wonderful experience during our stay. All the hotel staff were extremely friendly, welcoming, and professional. The service provided was truly above and beyond, with staff always being efficient, attentive, and proactive. We never had to wait long for assistance, and every request was handled promptly and with a smile.
The restaurant staff were also excellent and made our dining experience very enjoyable. A special mention to Laila, who took such wonderful care of us throughout our stay. She was warm, attentive, and always made sure we had everything we needed. Her exceptional service made us feel genuinely valued and added a special touch to our overall experience.
Thank you to the entire team for making our stay so comfortable, relaxing, and memorable. We would happily stay here again and highly recommend this hotel to others."
"PROS: Budget friendly. Located right next to a MacDonald's and multiple shopping spots from Supermarkets, boutiques & restaurants. Walking distance to Bus Stops, and 14 mins drive to Port Denarau. Parking & Gym is complementary. The gym is quite small. Friendly staff and don't forget the roof top bar & pool, spectacular view.
CONS: We had a room with a broken shower, water leaked through the bottom tap while the shower head was in use. One of the bath towels provided was not properly washed. WiFi was utterly useless. Mobile Network only worked near the balcony so cannot use your 4G/5G network anywhere else in the room.
NOTE! Do not leave your parking spot during events at the hotel, parking was not prioritized for in-house guests, first come first serve basis."
"We flew into Nadi on a late flight and wanted an affordable option for one night. Mercure Nadi is an older hotel, conveniently situated close to the airport. The rooms are a bit dated and shows their age, but for the price it's still decent value for money, especially as our breakfast (decent buffet) was included. The staff were friendly and attentive and made our stay extremely pleasant."
"Helpful, happy and friendly staff who were there to greet us when we arrived on the complimentary shuttle bus that picked us up from the airport. Our room was clean and comfortable with plenty of room for the 3 of us. Very good air-conditioning. Beautiful gardens and surroundings throughout the whole place. Good breakfast provided and the dinner menu had a good selection and we enjoyed our meals. The restaurant staff were excellent. Happy, cheerful, and quick service. The pool was clean with plenty of areas to sit and relax or have a refreshing swim. The front desk were happy to call a taxi if needed."