"We had a wonderful experience during our stay. All the hotel staff were extremely friendly, welcoming, and professional. The service provided was truly above and beyond, with staff always being efficient, attentive, and proactive. We never had to wait long for assistance, and every request was handled promptly and with a smile.
The restaurant staff were also excellent and made our dining experience very enjoyable. A special mention to Laila, who took such wonderful care of us throughout our stay. She was warm, attentive, and always made sure we had everything we needed. Her exceptional service made us feel genuinely valued and added a special touch to our overall experience.
Thank you to the entire team for making our stay so comfortable, relaxing, and memorable. We would happily stay here again and highly recommend this hotel to others."
"Enjoyed our 3 day stay + can recommend. Staff is really lovely.
Breakfast is nice with Staff singing and playing guitar. Views are amazing from higher floors. Free hotel activities as well. They even gave us breakfast to go when leaving early morning"
"No major issues with the stay, and the staff were genuinely lovely and helpful. However, the hotel itself has clearly seen better days, and the aging infrastructure is starting to show.
What was most disappointing is that the small details that usually make Mercure a reliable, universal brand were consistently letting us down. For example:
Pillows were clean but desperately need replacing — one was purely decorative, and the other was so hard it could have doubled as a car jack.
Door handle and its protective plate were loose.
Broken light bulbs in both the corridor and the room.
Towel rack barely hanging on.
Fresh paint stains visible everywhere, including on furniture.
Anti-slip mats in common areas (especially the breakfast area) were dirty.
Hedges around the pool were untrimmed.
Small rubbish and paper left around the pool garden and not cleaned up.
Room service trays left in the corridor for over 12 hours.
Arrival porch not properly cleaned.
Individually these are minor issues, but together they create a strong negative impression. The hotel is showing its age, and it feels like management isn’t doing regular checks to maintain the expected standard.
Small things matter — and unfortunately, they added up."
"We stayed at Club Fiji for our entire 5-day visit, and after exploring the area during our stay, we believe it was the best choice in Nadi. Why did we love it?
The location is fantastic — right on the beach (we stayed in a beachfront bure), close to the airport but without any airplane noise. There’s a convenient free shuttle to many activities like the Vau Contemporary Dance performance or a Denarau snorkel cruise, and a taxi to Nadi town costs about 10 FJD.
Our beachfront bure was newly renovated, clean, and had everything we needed — not fancy but comfortable. The beds were made regularly if we weren’t in the room when housekeeping came by.
The grounds are stunning, with beautifully kept gardens and loads of chill-out spots — beach beds under umbrellas, hammocks on palm trees, two pools, and lovely spaces to eat or have a drink.
The service was very personal, with staff always checking if we needed anything. They even have a travel expert on-site to help plan your activities and bookings.
Entertainment happens most nights, ranging from the unique way dinners are served (like Korean grills or beach BBQs) to concerts and local celebrations.
Food-wise, the buffet breakfast is simple but adequate since there are few other options nearby; the à la carte dinner menu is decent, but the special grills are outstanding.
We really loved the authentic Fijian atmosphere here, which felt very different from the typical all-inclusive resorts—it had a feeling you couldn’t find just anywhere in the world."
"I really enjoyed my stay here and would happily stay again. The rooms were clean and comfortable, the location was amazing, and the view was beautiful. The staff were also incredibly friendly and helpful, making the experience even better.
The only minor issues were that one of the toilets was broken during my stay, and the locker assigned to me was also broken, which was a little inconvenient. Aside from that, I had a great experience and would definitely recommend this hostel."