ผผู้เข้าพักWow, what a million-dollar view! Wish I had purchased the front room facing the gorgeous mountains. The room I slept in faces the back mountain and village, very peaceful and lovely. The lady Zuo 左is the descendant of the famous general 左宗棠 from Qin Dynasty. She offered to take us to the railroad station for free which is very nice of her.
ผผู้เข้าพักThe hotel advertises as having an all-year-round open pool and it's not true. During our stay at the end of April with maximum temperatures above 30°C there was no pool to cool off, and the staff told us it was because it was still too early in the year. This was very disappointing as having a pool was the main reason for our choice of hotel, so I'd say this hotel didn't meet our expectations and they should state this clearly on Trip to avoid future confusion of guests. Other things to improve are the storage space in the rooms (there's barely any room to place suitcases etc) and the soundproofing (we were woken up several days by loud guests at 7am or earlier). On the positive side, the beds were comfortable (average hardness of mattress for westerners standards) and the shower was the best we've had in our whole trip through China: very modern, with good water pressure and no fluctuating temperature. The room thermostat worked really well and the hotel has some nice amenities for guests to use such as tea, massage chairs (a bit worn out but still working) and a vintage game console. The staff helped us with luggage, gave us information and even a small present at the end of our stay, which was a nice touch. The location of the hotel is in a quieter part of town, ideal for sleeping but still close enough to streets with lots of restaurants, cafes etc (try Heytea in west street if you can!).
Overall it's been good value for money, although the hotel could do some clean up/refurbishment work and the pool availability should be advertised accurately.
ผผู้เข้าพักOverall, the front desk staff service was excellent. Most of those we spoke to were helpful and professional. However, there was this one person whom I would like to highlight in the hopes that he can be better trained. One of the front staff, a young man with curly hair, kept singing when he pushed our luggages and he also sang a bit while at the counter. This is actually very unprofessional because the front desk staff represents the hotel to a certain extent. He was also quite unhelpful when we asked him questions as he would give a one liner statement and go back to doing whatever he was doing. The other staff at the counter had to step in to answer to our questions.
In terms of cleanliness and view, it was quite good. The view in particular from our windows was amazing and had a very peaceful vibe; you can see the surrounding mountains and the ambience of the room added on to the quality.