We were traveling out of RDU to Seattle and stayed at the Holiday Inn Express the night before we left and the night we returned. When we checked in, I informed Jasmine (Front Desk) that we were booked to stay there when we returned. I told her our return date and she stated she didn’t see our reservation, so I pulled out our confirmation and that’s when we figured out I had booked our return stay at a Holiday Inn 2/10th of a mile up the road. There was a line to check in, so she said, “Let me see what I can do and I’ll give you a call.” We had booked with ParkStayFly, which allows you to park your car at the hotel while your gone on your trip, so we were anticipating that we may have to move our car early the next morning to the other hotel. Less than an hour later, Jasmine called and said that she not only got our car transferred to stay at the HIE, but that when we returned, we’d be staying at the same hotel and wouldn’t have to transfer. We were thrilled! She surely went above and beyond to make our trip much easier! When we returned (it was late, close to Midnight), we called for the shuttle (which Jasmine had kindly written the number on a sticky note for us), told the lady (I’m sorry I didn’t catch her name), who we were and we needed the shuttle. Shuttle was there within 3-5 mins and when we got to the hotel, she confirmed who we were and said, here are your room keys, you’re ready to go! It was AWESOME! The hotel is very nice, beds are comfy and the free breakfast is great (lots of healthy options…which I really liked)!! Thank you Holiday Inn Express for a terrific experience! We will definitely stay here again when traveling out of RDU.
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