POSITIVE: This is my second time coming to this hotel for a convention. My first time here was quite pleasant. The staff were very kind and helpful. The room was tidy and clean. I love the fact that we have complimentary access to the athletic club. It's small but it was pretty nice and more substantial than other hotel fitness center I've seen (so far). The breakfast buffet was excellent! I do appreciate the fact that they let me check in as early as 10am because I overestimated how long it'll take to arrive from the airport! Check out also went pretty smoothy. I am an IHG rewards member so I got to checkout at 2pm, which was nice. NEGATIVE: My second visit was not so excellent, unfortunately. My card kept getting deactivated. Thankfully they were able to reactivate it quickly, but it has happened 3 times during my stay. This is more of a mild frustration: my friend also called in the day before we arrive to check if there were complimentary toothbrushes. Unfortunately when we arrived there were none. While it is a minor issue, I'm surprised they didn't check before telling us there were actually limited supplies or none at all. I'll just make sure to bring my own toothbrush to avoid this minor inconvenience in the future. VERY NEGATIVE: We had some unusually warm weather in Minneapolis where temps were up to the mid 80s. Unfortunately, they could not turn on the AC due to the building being old. I can understand the weather being unusually warm and not prepared, but what I do not appreciate was how the situation was handled. Fans were limited in supplies and people at the top floor had it worst. Some windows could not be opened the entire way, so air circulation in the room was very limited. Perhaps this is more of a design issue of the hotel but it's honestly time it's updated. Climate changes overtime and it's important to adapt. I'm sure my experience would have been as pleasant as the first time if the weather was closer to average but this situation really proved to me how the hotel chain prioritizes profit over the comfort of their clients. So, I don't blame the staff. They did their best, so thank you for your hard work, staff!! I'm more frustrated with the company as a whole. Please, update the heating and cooling system.
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