We were exceptionally pleased with the service we received here. At check-in, we were greeted as Platinum Elite members and the staff went above and beyond to make sure we received Platinum benefits. There is a charge for valet parking, but the cost was a bargain, for the service. We ordered room service for dinner, for which there is an additional charge, but it was well worth it, because - again -we had exceptional service. Food was very good for dinner and even better, for breakfast. Our room was very clean, with soft beds. It was more quiet than we had anticipated, but that may be because Beale Street is actually about a block away. Hotel is in a great location, right across the street from Fedex Forum and the Memphis Rock & Soul Museum. Easy drive to Graceland. Also, there are many great restaurants within 1 to 2 miles of this hotel. We will definitely keep this hotel ”on the radar” for a future visit !
Peabody Memphis offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Visitors can take advantage of the accessible parking options directly at the hotel.The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel.Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.Peabody Memphis provides a superb assortment of leisure amenities for guests to enjoy. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps.For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
2024.10.19
This is an amazing olde worlde grand hotel, with a lovely bar area, cafe, shops where the staff are friendly and helpful. The standard rooms are in some need of attention to detail and upgrade in my experience. I would agree with previous reviews that if you have a problem (my problem was during the evening/night) the customer service/ management assistance and resolution are sadly lacking and not very good. However once the issue had been sorted out we enjoyed a lovely few days here.
Was here for a conference at the adjoining conference center. Don't let the close proximity to the Renasant tempt you to stay. Half of the people I traveled with had broken air conditioning in their rooms, some having it break in the middle of the night. I had to switch rooms as the first was 85 degrees and had ants crawling on the AC unit. The bathroom makeup mirror was broken and so were the racks holding the shampoo and conditioner. The second room was a little better but was still very dirty. There was a dirty washcloth left in the sink for the first two days. The duvet and carpet had dirt on it and part of the floor was sticky. The hallways are stuffy, humid, and musty, the elevators seemed like they are falling apart, and the skybridge to the conference center smelled like mold. As others have mentioned, the restaurant in the lobby is extremely expensive for what you get so don't bother. The hotel is also on the edge of downtown and we didn't feel very comfortable walking to places. The place really needs a refresh.
Over the past 1.5 years I have stayed at this hotel 3 times. While the rooms are consistently clean and the general staff very friendly there are two particular issues I have. When travelling the fitness centers are important to me and yet each time I have stayed here the elliptical machine has not worked. The second time I happened to meet the General Manager (Annette?) who promised me she would follow up and if it did not work the next time she would comp the room. Lo and behold it had the same exact issue as the prior two times and was unusable. She was not in until 10am so I wrote her a note and gave it to the front desk clerk who promised to pass it on to her. I reminded her of our conversation, gave her my email and cell and go no response; not even an apology. Given this lack of follow through and false promises I will not stay here again and would advise anyone who cares about working fitness equipment not to do so either.
Fairly new hotel; very clean; easy parking, although a little pricey; every member of the staff was very friendly and accommodating; buffet breakfast was OK; great location, an easy walk to Beale Street; we felt very safe walking to Beale Street..
I stayed here earlier in the month with friends. Two things dragged down my review for this hotel. First while at the hotel, they were out of a few condiments at breakfast and the attendant was out of that area socializing with other hotel staff, leaving it in need of resupplying. The other was after my stay. As a HH member, I was eligible for a points bonus which was running this fall. For some reason, the hotel gave me the bonus points for my stay, but NO points for the actual money spent at the hotel. I will have to call them or HH to get the points for the rate that I spent while there. Annoying!
AAlisha MThe outside is not all appealing but when you get inside tour room, it's nice. The staff is not all that except for the one black lady, she made us feel welcomed, she joked and spoke every time she saw us, the other staff members, they just looked at us and didn't part their moth. Lol It served its purpose for us when we went. We went for a lakers and grizzlies game. It's like 15 to 20 mins away from FedEx Forum. I would rebook here again.
TTthomasstrongการเข้าพักของฉันที่นี่ที่ Extended Stay เป็นประสบการณ์ที่ Great Experience สําหรับครอบครัวของฉัน & I มาพักที่นี่ตั้งแต่เดือนมกราคม & Ashley, Tony & พนักงานได้ทําให้การเข้าพักที่นี่สะดวกสบายมากสําหรับเรา สะอาดเสมอ พนักงานเป็นกันเองพวกเขา ล้วนทําให้คุณรู้สึกเหมือนอยู่บ้าน&พวกเขา very very attentive to your need Thank you for the Great Service you & your staff have & continue to give me Thank you very much for your Dedicated Service1 Mrs.Thomas-Strong
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