The hotel is clean and it provides very comfortable bed, even for an extra bed. Toilet and shower facilities are fine with toiletries provided nicely as a 5-star hotel would. Buffet breakfast was decent, great food to start a day for Malay and Indian cuisine lovers. View was ok especially during sunset.
The proximity to the so-called Elements mall should not be counted as the mall is a ghost mall with not many shops around to eat. Need to take grab to anywhere decent for eating and shopping. The surrounding resembles a bit like a ghost town due to pandemic-induced economic downfall. Imperio and Elements nearby are emptied out.
The counter service is good enough but not that fantastic, the staff are not confident speaking English. I asked about parking and ev charging, and could not much help as I was simply directed to the Elements mall manager to charge at 5th floor. I give up on the idea of driving to Malacca the next time. i
Generally it was ok.
The bad thing was we were kept waiting to receive keys despite communication being done and reconfirmed.
We couldn't reach the contact person and luckily my husband found another contact number from Google.
Room was a bit old and the towels definitely need replacing, but overall cleanliness was okay. The best part was the staff — super helpful and quick to assist. Good value for the price.