Hoteliery ought to be a simple business: provide a clean, quiet, and comfortable room. These are the metrics on which I judge my stay. Sadly, White Lace failed on all counts. The family room initially seemed an attractive proposition, as few other motels offer a separate room for the children, but upon entering it was clear I had made a mistake. Family rooms front the highway, and the roar of traffic was immediately evident and present all night long. This is in fact a missed opportunity, as the french doors to the balcony are an attractive feature, and all that would be required is some double glazing to reduce the noise to an acceptable level. The room itself was terribly tired and run down, with scratch and scuff marks on most surface. The impression was one of shabbiness, of corners cut, and maintenance forgone. The bedhead and side table, built affixed to the wall, appeared to have originally been constructed to fit a king mattress, but was now furnished with a queen, leaving gaps either side. In any case, the mattress was well past its use by date, offering little in padding but plenty in trampoline bounce. Beds in the second room of similar age and comfort. As a minor note, bedside lamps were supplied with incredibly bright cool-white LED bulbs, an unfortunate scourge afflicting many hotel rooms. Given that they are all about the same price, is it really that difficult to take a moment to consider the intended application and purchase a bulb of appropriate wattage and colour temperature? Overall, we did not come away feeling at all rested, which makes White Lace a poor value proposition. Active intervention from management is missing but clearly needed.
