"I had an absolutely fantastic stay at Okura Hotel, thanks in large part to the exceptional service provided by the duty manager Ms. Lia.
Despite some initial challenges with obtaining an ironing board through the concierge, the duty manager went above and beyond to ensure my needs were met. Not only did she promptly address the issue, but she also surprised me with a thoughtful gesture by providing a platter of fresh fruits and even sending an activity book for my daughter, which truly made our stay memorable. Additionally, the flexibility of arranging a late check-out added further convenience and made our departure stress-free. The dedication and attention to detail displayed by the duty manager truly exemplify the high standards of service at this hotel. I cannot recommend it highly enough and look forward to returning for another exceptional experience in the future"
"My second time staying - I enjoy the breakfast for its variety and quality, and the staff were very attentive. They were also kind enough to upgrade our room for no additional cost, to a Junior Suite which was spacious and had a jacuzzi attached. Definitely would recommend for the quality but also its proximity to NAIA airport."