"I had an absolutely fantastic stay at Okura Hotel, thanks in large part to the exceptional service provided by the duty manager Ms. Lia.
Despite some initial challenges with obtaining an ironing board through the concierge, the duty manager went above and beyond to ensure my needs were met. Not only did she promptly address the issue, but she also surprised me with a thoughtful gesture by providing a platter of fresh fruits and even sending an activity book for my daughter, which truly made our stay memorable. Additionally, the flexibility of arranging a late check-out added further convenience and made our departure stress-free. The dedication and attention to detail displayed by the duty manager truly exemplify the high standards of service at this hotel. I cannot recommend it highly enough and look forward to returning for another exceptional experience in the future"
"Had been a while since my last check in at this hotel and it was not as I remembered anymore. Could tbe the toll it took over the years, it now looks older. Nevertheless the service was still great and the breakfast buffet still also worth checking out. A lot of choices and the food was great."
"We had a wonderful three-day stay at the Sheraton Manila Hotel. The Sheraton Club was excellent, and the food throughout our stay was consistently great. The room were comfortable, and everything was well-maintained.
We also celebrated our 8th anniversary during our stay, and we truly appreciated the effort the hotel made to make the occasion extra special. It was a thoughtful gesture that made our celebration even more memorable.
A special mention to the amazing staff, who were warm, attentive, and always ready to help. Their exceptional service and hospitality made a big difference in our overall experience.
Thank you, Sheraton Manila Hotel, for a fantastic stay. We had a great time and will definitely be coming back! ❤️✨"