"El cuarto estaba bastante sucio, con cabellos en la regadera y el baño sucio, el papel de baño muy delgado y tienen una tecnología para apagar las luces que es “inteligente”, por alguna razón el cuarto no estaba bien sincronizado, llamamos a mantenimiento y de igual manera tuvimos que dormir con luces encendidas. Adicional a esto no tienen estacionamiento con convenio, por lo que hay que pagar adicionales $120.00 Mx por día para poder usar el estacionamiento de la plaza."
"The area is super convenient to walk in and out. Our day was quick so we didn’t really get to use the facilities/amenities. However, in the future, I would have no problem staying in this location."
"The location was great, but a bit over priced for the quality! We wanted to do an early check in at 7:30 am, but the charge was over $500 dollars, ridiculous to me. So we just left our luggage with the concierge . The next day we called the spa for a couples massage and for 50 minutes it was $5300 pesos each, which is a little over $300 dollars each. Not even in a 5 star in Las Vegas! Ridiculous for just a message. We also paid for the breakfast to be included in our stay, not great! Would not recommend to include it, go elsewhere for breakfast."
"I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico.
The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future.
On the bright side, the breakfast was really nice. Good variety, fresh options, and great service.
If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space."
"My experience was very good. The staff were polite and always ready to help. The room was clean, comfortable, and well organized. The facilities were nice and everything worked properly. The location is great and easy to access. Overall, I really enjoyed my stay and would definitely come again."
"Second time I go to this hotel. Overall I really like it. Two things that disappointed me this time: 1/ I specifically asked for a one big bed room and they said it was available, then they gave me a different room and 2/ they didn’t fill the body soap when it was almost over, we had to use the hand one to shower."
"Muy agradable y buen trato pero quise comprar un noche extra al entrar y se me dijo que si se podria y se me cargó una cuota y para ese dia se me dijo que no tenian espacio."