"Well obviously this is one of the best hotel for families. Love the food here! The staff are nice and friendly. Looking forward for our another chances to stay here again next time! Thanks shangri-la💝"
"I had a wonderful one-night stay from June 24th to 25th. The hotel offers a fantastic, tranquil escape right in the heart of the city. The staff were incredibly welcoming and attentive, ensuring a seamless check-in and checkout experience. The room was immaculate, comfortable, and offered lovely views. Whether you are visiting for business or a quick leisure getaway, the beautiful lakeside setting and excellent service make it a top choice. Highly recommended."
"Unexpected First Experiences!
We check in passed 130AM and Hotel receptionist cant find our booking. After handover the booking confirmation + payment receipt, the receptionist just ask us to wait without any explanation. We need to wait for more than 60mins for them to prepare our room and handover the key to us. More unexpectedly they assigned a PWD room to us, not the room type we book we have no choice to sleep over for a night as we only managed to get to our room after 3AM and so tired of long hour travel. We requested to change room next day and being told to wait for 1 hour and again, the receptionist did not arrange new room for us and just let us wait without updates. We again request to change room on the 3rd day and finally they change to a normal room for us. Hotel management need to put in more effort to monitor your services because no guest wish to experiences this kind of unpleasant experiences."
"Kingsbury hotel is in a prime location closer to the beach activities. Some rooms are with sea view. Shopping mall is nearby that offers variety of shops and services.
Restaurants provide wide selection of food options with local and international cuisines.
The rooms are carpeted which emits old odour. The room furniture needs modernising.
We experienced issues with booking. They couldn’t find our booking and gave us a room in a lower floor and the furnitures were old with smelly carpet. On my complaint, we were upgraded to a suite room in a higher floor which was classy and the view was excellent. Don’t know I can afford to stay in a suite.
The staffs were helpful. I didn’t have a chance to use all amenities but I noticed there were many options.
I will stay again if I am given a room in a higher floor or if I can afford a suite room."
"This is by far one of my most treasured hotels in the world. I’m now approaching 150 check-ins and no I don’t live in Sri Lanka!
The Galle Face Hotel is perhaps “old and tired” in places, buts its service and care for its patrons is in my opinion beyond reproach.
I’d recommend anybody to stay here. Mr Feroz who man who runs the “In on the Green”, the hotel pub, cares about his staff and his customers, with an unobtrusive approach that reflects across the hotel.
Mr Gerard Paul, Asst Manager Front Desk is another manager that cares about customer experience.
The Head Consierge is simply amazing to all guests.
Put this against bell boys, cleaners, wit staff in bars and restaurants this hotel has it all.
Yes as I said it’s getting old but it epitomizes charm, and has capitalized on colonialism, to its advantage providing great employment to its local staff."
"I had a wonderful stay.The rooftop infinity pool is the absolute highlight, the view of the ocean is breathtaking, especially at sunset. The room was clean, modern, and well-designed with a great bathroom. The location is perfect for exploring Colombo, and the staff were very welcoming. Highly recommend this for anyone visiting the city!"
"The hotel is located in the city center and is very close to all the main attractions in Colombo. The service was excellent! I would like to express special gratitude to Ms. Heshali Barnes for attending to all our requests and needs with utmost attention. Highly recommended!!!"