I am not sure why the Cove has such a high rating, but for me staying there was regretful. I stayed for 15 nights and one of the primary reasons I chose this place was because of the amenities (washer/dryer) since I was traveling for just over three weeks and wanted to be able to address my laundry upon arrival from Amsterdam. I booked the large studio, which was exactly as pictured, with plenty of space and nicely planned. It was actually perfect in presentation. Issues arose quickly, as the washer/dryer actually would wash clothes, but the dryer component only added two hours onto the cycle and proceeded to drench the clothes with water, leaving them sopping wet. I thought I had done something wrong, so I tried again the next day, but it just repeated. When I contacted the front desk for help, I was told that maintenance was not working that day and that I should utilize the washer and dryers in the basement. After making the trek down there to do so, one of the dryers was broken and subsequently the dryer I used to dry my jeans was also broken after waiting an hour to see if my clothes were dried. That left only one dryer left and that was in use. Needless to say my day was shot dealing with all of this. The second issue was the bed, which was concaved and it was very difficult to be able to sleep. The only way to communicate with the front desk is by either going downstairs to them directly or through the Whatsapp, which is what I did. This was another complication on my day as I spent all day trying to get resolution; which ended up being housekeeping coming by around 4 in the afternoon to change all the bedding; which did help somewhat. They further told me that they would have the maintenance people come to fix the washer/dryer the next day. Despite indications that they did arrive the next day to fix the issue (because a rag was left behind), I was busy with my vacation and waited three more days until I tried to deal with the laundry issue again, only to find out that the problem was never fixed. They never communicated to me that something was done and I just assumed that it had been solved. Thus, here I was again one week into my stay and complained again stating that I was paying for amenities that I specifically wanted and that I was not happy. So they offered to move me to a full one bedroom unit the next day and assured me that they would make sure everything was operational. While the one bedroom was larger I do not feel that it was a better accommodation compared to the room I booked, except for the fact that the washer/dryer actually worked (Hooray!!!). There are some very positive things about this accommodation and that includes the heated bathroom floors, heated towel rack, excellent heating and air conditioning, the size of the room and the location being easily accessible to three underground stations and multiple bus lines. As far as the upkeep of the rooms, I feel that the large studio was slight
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