Room was supposed to be 30 sq meters, but was 15 sq meters...including bathroom.
The sink drain pipe had just been put in the bigger wall pipe...meaning it was not sealed at all and seawage smell was coming into the bathroom. We could smell it too in the room during the night.
Everything was fine and great. Staff were very nice with good services. Location is great, easy to reach the main touristy spots. There was renovation during my stay, so heard some noise but not a big deal. The sound proof was considered okay. Very tiny noise from the renovation I heard and also when people passed by the corridor and talking.
There was no separation between the shower and toilet bowl, but the shower water was hot enough. There was also water dispenser for you to refill water and provided with their glass jar, which is great! Overall, I had a good stay!
Friendly staff(especially the morning receptionist lady)Very welcoming, free breakfast, very quiet. My only complaint is(maybe only the room I got) water pressure is weak and there is some molds in the window. But I still recommend to stay in here.
We recently stayed at this hotel and, unfortunately, our experience with the amenities and breakfast was not very satisfying. The amenities felt limited and not well-maintained, which made the stay less comfortable than expected.
As for the breakfast, the selection was quite disappointing. There wasn’t much variety to choose from, and the options available were quite basic. I was hoping for a wider range of choices to suit different preferences.
Overall, there’s definitely room for improvement, especially in enhancing the facilities and offering a more diverse breakfast experience.
2/5.. HEAR ME OUT!! I was with my parents. We arrived early at 5am, we stayed at the restaurant area (since they don't have a lobby). We leave our things at the reception and went out for a tour since the checked in time is at 2pm. They even posted that additional 150php for 1 hour advance check in (we can't check in early since fullybooked). So after the tour we went back to the hotel at exactly 1:59pm. We asked the receptionist that we will check in already, but to our surprise.. our room was NOT YET READY and it was not being cleaned yet. YES, I've heard it from their radio. So, they explained that the room is not yet ready and need to be clean yet, apologized that they were understaff. Being UNDERSTAFF on a PEAK SEASON is not YOUR GUESTS PROBLEM. You can prevent that problem by hiring on call staffs or whatever! It was so devastating. I was with my senior parents, we were so tired and badly need to relax. We were able to get inside our room at 2:25pm.. So it was LATE already, my parents were angry and tired, and I was too. Now, when we enter the room, we noticed that we don't have bath towels so I kindly and calmly said to the attendant to please send us the bath towel after. We went to sleep and at 6pm, they were STILL NO TOWEL delivered in our room. I wanted to call them but NO DIAL CALL on their phone(not working), good thing I checked their phone number on the internet, I was able to call them BUT THEY SAID, NO BATH TOWEL AVAILABLE NOW AT 6PM, THEY WILL DELIVER IT AT 7PM SINCE IT'S ALL IN THE LAUNDRYSHOP. myghad! we wanted to took a shower so we have to wait ?? It supposed to be ready upon check in!! This time I SAID, if they can't provide us bath towels, then just give us a refund for our 3night stay and checked for other hotel. SO, THEY APOLOGIZED AND DELIVERED the towel AT 6;40PM. hay!!! now, since we stayed for 3 nights, on the 2nd night, I asked for another amneties, (toothbrush, shampoo and tissue). SInce we already used the 1st set. BUT THE RECEPTIONIST SAID, THEY ONLY GIVE 1 TIME AMNETIES (UPON CHECK IN) WHAT?? so if your guests will stay for 1 week, you only give them 1 amneties?? so I said, can I talk to your manager? But she said the manager was out of town! so she just give me another set of amneties. They have free breakfast which is not delicious, I feel like its LEFTOVERS FROM LAST NIGHT (Samgyupsal foods). just my opinion. I HOPE YOU WILL IMPROVE BY THIS HONEST REVIEW. IT WAS OUR EXPERIENCE. I CANNOT RECOMMEND THIS HOTEL TO OUR FRIENDS.
PPatricia TejanoWe had a wonderful stay at Sotogrande Hotel Baguio as a family. The room was clean, spacious, and comfortable—perfect for traveling with a child. The staff were warm, polite, and very accommodating, which made our stay even more pleasant. We loved the quiet, relaxing atmosphere and the cool Baguio weather. Overall, it was a comfortable and stress-free stay, and we’d gladly recommend it to families visiting Baguio.
112MariaThis is our second stay at the log cabin, with the first one being a delightful experience in Q4 of 2017. This time, we booked the Pine Suite, which impressed us with its amenities and a terrace overlooking the Botanical Garden.
While the log cabin itself seemed a bit older, I appreciate the exclusive parking at the front lobby.
The free breakfast buffet was a bit of a letdown, so we opted out after the first try.
Overall, we enjoyed our stay and would likely return, but might skip the breakfast buffet again unless there are improvements.
ผผู้เข้าพักThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
ผผู้เข้าพักThe hotel itself is nice, clean, and comfortable, and the breakfast was good. The amenities are fine and the room met expectations. Unfortunately, the guest service needs improvement. We arrived at 7:30 PM and our room was still not ready. We were asked to wait, but there were no updates unless we repeatedly asked, which was inconvenient after a long trip. There was also an issue with Netflix being logged in under another guest’s account. When we asked if it could be logged out, we were bluntly told it couldn’t be done, without any effort to assist or offer alternatives. A more service-oriented response would have made a big difference. Overall, the hotel has good facilities, but better staff training and guest handling are needed to improve the stay.
ผผู้เข้าพักIt's our third time in this place and we were in a good room location for this visit. That gave us a very peaceful sleep during the night. And as always, cleanliness and friendliness of staff is present that is why we come back. Appreciate that we were allowed to check-in an hour earlier. Thank you!
ผผู้เข้าพัก⭐️⭐️⭐️⭐️⭐️
Clean Hotel, Room smells good, Easy to check in/out, Staffs were kind and welcoming. Wi-fi connection is good.
⭐️⭐️⭐️
Breakfast Buffet Masarap yung food pero konti lng ung selection pag ngkataon puro pa pork/ beef sana may veggies and seafoods din. And sana include n lng din yung egg wag na on the spot n lulutuin ksi humahaba ang pila
⭐️⭐️
Best location ito if may sarili kang car😊
Yun nga lng malayo sa mismong town. Wala msyadong Taxi kaya no choice magpapabook k tlga ng GRAB (200+ ang taxi fare pag grab pero pag regular nsa 100 or less) One thing nakakahilo yung paakyat s main lobby ng hotel, spiral ramp ksi tpos ang tarik pag di sanay un mgdrive mhhirapn tlga ska sana may nag aassist dun sa pag akyat at pagbaba ng sasakyan pra di nagkakasalubungan at maiwasan yung disgrasya.
ผผู้เข้าพักThe hotel and staff were fine . The amenities over the road were excellent. Great restaurants and patisserie. Location was a nightmare to get to and from Baguio centre . But that was mainly due to it being the busiest most unfriendly city in the Philipunes. Not to be recommended to westerners