"We recently stayed at this hotel, and overall, it was a good experience. The hotel itself is clean and well-maintained, with friendly and helpful staff who made our stay pleasant.
The room was also clean and comfortable, especially the bathroom it was spotless, with no signs of prior use or any foul smells. However, the lack of an exhaust fan meant that any odors stayed trapped inside. Additionally, the room had no windows that could be opened for fresh air circulation. While there was an air conditioner, it still felt like the air wasn’t circulating well.
Breakfast was just okay nothing special. The selection was quite limited, so you’re left with only what’s available. Compared to Elizabeth Hotel, which is more affordable and offers a more appetizing breakfast buffet with a wider variety, this was a bit of a letdown.
As for amenities, the hotel offers a jacuzzi and a heated pool, which is great in theory. However, their location in the middle of a restaurant makes it awkward to use since you’ll likely have an audience while swimming.
We also tried the Japanese restaurant on the mezzanine level. The food was good and affordable, but the sashimi was cut too thick about an inch which made it difficult to eat.
Despite these minor inconveniences, I highly recommend this hotel for its exceptional cleanliness. If cleanliness is a top priority for you, this hotel is a great choice!"
WWondermomSo far one of the best hotels I've booked. I love how it's family friendly. About 8 to 10 mins walk from Wright Park.Loved our room so much! Loved everything the hotel. Staffs were all friendly and accomodating. FREE breakfast selection and quality were superb! Will definitely booking this hotel if ever we go back to Baguio.
ผผู้เข้าพักIt's our third time in this place and we were in a good room location for this visit. That gave us a very peaceful sleep during the night. And as always, cleanliness and friendliness of staff is present that is why we come back. Appreciate that we were allowed to check-in an hour earlier. Thank you!
MMarco AngeloThe roller curtains were hard to navigate. We need to call front desk for them to send tech to fix it - it is really faulty as he did a remedy by putting tissue for it to work as it should. The walls has stains which needs maintenance. The curtain has stains which made me wonder if those were molds. The shower
Does not give you that ”bath” feels; the shower is weak. If you put full blast it would be colder water... try to minimize the water only the will it be warm. For me the prize is not its money's worth. There are other hotels in baguio with better value
ผผู้ใช้ไม่ระบุชื่อWe had a rough booking process but in the end it was smoothen out. This was due to the typhoon that hit the country hard the day before. Trip was helpful in extending their service which as always is efficient. Our stay check in and our stay was nice. It was restful mostly but the first night. There was a bunch at the parking (room 451) who were loud even at wee hours.
The lobby was nicely decorated with Christmas trees, figurines and there were dozens of lights. It was magical! The weather was terrific too.
Upon checking there’s PhP3000 deposit which was returned to us upon our checkout.
Our checkout process took us about 10 mins. We
ผผู้ใช้ไม่ระบุชื่อThe room was clean and tidy when we first arrived. You can just notice that the place is an old hotel but overall, it’s a good stay. The amenities are incomplete coz they don’t have slippers provided and you need to pay additional if you want to change the sheets and covers and blankets etc. The food is good and we enjoyed it. The CR is also nice but it’s hard to control the heater, you just leave it all to chance. The staffs are helpful and cheerful. The place is accessible to a loooot of scenic views and parks. It is near Rizal Park, Burnham Park, Baguio Night Market, Baguio City Market, City Hall and park, SM City Baguio, Sky Ranch, Baguio Cathedral, Session Road, Pink Sisters Convent, Foam Coffee,and Cafe by the ruins (famous coffee shops seen in TikTok).
ผผู้เข้าพักThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But it’s a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because it’s near the conference area but disappointed because we felt we didn’t get the value and services we were expecting. Anyway, thanks to the great staff.
ผผู้ใช้ไม่ระบุชื่อThere are a few points would like to bring up
1. The ceiling fan in the room is functional,
However, the wind is totally not strong enough, so turning it on means not turning it on.
2. No YouTube/Netflix function on TV. Staying other hotels in Baguio which the said functions are available as well. But here no.
3. The hangers in wardrobe are so inconvenient, It can only be hung in the closet and cannot be taken away. Sometime want to hang clothes at the balcony but have no way.
4. Suggest to have USB socket ports at the bed side would be more convenient
5. Seems no individual button could control the light of baloncy. Seems the light is connected to some of the lights in room.
6. Front desk are friendly but can be more professional. Approached to the reception but no one acknowledged. We have to tell them ”check in” proactively
7. Prior arrival, sent the message to hotel for the room inquire, the first they replied, but afterwards, no replied from hotel anymore.
8. Breakfast not much selection. And many staffs at the counter
9. Shower water pressure not strong enough and hot water not hot enough. And no water refill after make up room service.
Even so, base on the hotel location and the mountain view, will consider staying again in the future. Hope the management will review the comments and hopefully will see some improvements by then.
Thank you!
ผผู้เข้าพักThe hotel and staff were fine . The amenities over the road were excellent. Great restaurants and patisserie. Location was a nightmare to get to and from Baguio centre . But that was mainly due to it being the busiest most unfriendly city in the Philipunes. Not to be recommended to westerners