We had a very enjoyable stay. Upgrade the room for better track view and got the room at 9am. The breakfast is superb. The location is so convenient and close to all the attractions. Highly recommended.
Good location if you're visiting the theme parks A few restaurants and a decent supermarket nearby. I didn't really use it, but the kitchen is very well-equipped if you're planning to cook in the room. Generally very clean apart from the floor, which was quite dusty. This website says there is luggage storage, but there isn't.
We booked through the Trip website and were offered a great deal.
The hotel did not meet my expectations, despite being one of the most expensive hotels on Yas Island, affiliated with Hilton, and located in the capital of the UAE, Abu Dhabi. Although the room design was beautiful and the hotel opened in 2018, we encountered several issues.
First, the bathroom had multiple problems, as shown in the attached photos. The bed and pillows were uncomfortable, and there was dust on the shelves and tables. Additionally, the receptionist, an Egyptian employee whose name I do not recall exactly (I believe it was Kirillos), was not as welcoming or courteous as the other staff members.
Karolos offered us a free upgrade to a room with a bunk bed for children, rather than a room with better size or view as one might expect. The room was not in good condition, and we even found leftover chips in the upper bunk bed. He also tried to convince us to take a suite for an additional charge, which was not something we wanted to discuss after a long flight. Moreover, no welcome gesture was offered to us or our child.
On a positive note, the breakfast staff were exceptionally attentive and provided outstanding service with great kindness.
However, I will not repeat this experience, as the price paid does not reflect the level of service or comfort provided.
I requested for an anti-slip bath mat. It took the housekeeping 15mins to understand what an anti-slip bath mat was. Thereafter, I had to wait another ONE HOUR to receive the anti-slip bath mat because they had to borrow one from the hotel next door. This is completely ridiculous. For a top tier hotel, equipped with baths in the toilets, it should be pretty basic to have stock of anti-slip bath mats.
ผผู้ใช้ไม่ระบุชื่อThe St. Regis Hotel เป็นโรงแรมสำหรับนักท่องเที่ยวมากกว่าและมีสภาพแวดล้อมทางธรรมชาติที่เป็นเอกลักษณ์ อย่างไรก็ตาม คุณภาพของอาหารยังด้อยกว่าโรงแรมระดับสูงในดูไบมากนัก การคมนาคมสะดวกและระยะทางไปยังจุดชมวิวต่างๆ อยู่ในระดับปานกลาง
LL.PichWe stayed already from bab al qasr we just transfer in Hilton to Experience how was it here. We stayed at this hotel for 5 days. We know already Hilton Branches from Germany. The hotel is nice and very big, our experience there when we check in is not too busy in the lobby and the warm greeting from the staff is not too warmed just like they treated us like just only the guest that payed for the room . My husband do the check in and from the FO staff tell that our breakfast is not included, then later on we check our booking since we booked it by trip.com and we showed them the booking confirmation that our breakfast was already included . Still she insisted that they can’t find it and she need to call the reservation department to confirm it and after that they said it’s already included . Then we are fine, since we have a small kid and need some food to put in the fridge we requested to the FO staff in the evening that we don’t need the minibar and they can removed it so that we can used it. The staff said he will send someone to remove it,we waited till next day because Nobody come . We go again to the lobby to follow up. We meet one lady there I think she’s from the reservation team, I think her name was Lisa. She help us to follow up about the minibar and she call the housekeeping department to clean our room. She’s very helpful and friendly. My daughter likes her too 😊The breakfast buffet in Hilton was very huge you have too many options and the food is also good. My daughter loves pancake she always go to the pancake station, the cook who make the pancake he’s a guy I forgot to get his name 😅 he’s very friendly and always smiling when we ask for some pancakes . Just only one thing we observed that the hot drinks is always takes time to come and sometimes is double. Maybe the communication should make it more better,so not much thing needed to throw and the time much more efficient . I would like to thank to shariah and Jee Ann from breakfast hostess they greet us every morning when we go to the restaurant and ask us if everything is fine.The simple warmth greetings always make a day.They have kidsclub to offer so that you can bring your own kids to play or you can leave there for awhile. On our 3rd day we ask about late checkout in FO for our 5th day because we had a late night flight they requested it to the reservation agent to to ask the availability and the price. They tell us that we need to inquired it again on our 5th day they make a note for late checkout. So we go to FO on our last day ask about the late checkout, I think his name was Ronald he told us that they don’t have any information, we are disappointed because the communication in this hotel is not working. But thanks to Ronald that he helped us to make a late checkout and extend our stayed for a couple of hours. Of course you need to Pay for late checkout. About the our room was very nice sea view,but it’s much better if you booked it with sea view and you can see the Emirates palace view or City view. We jus thought if you book sea view its automatic that you see the Emirates palace view and sea view but it’s not you just see the pool view and sea view.
ผผู้เข้าพักI had a wonderful experience staying at Copthorne Downtown Abu Dhabi. The hotel’s central location made it easy to explore the city’s attractions, restaurants, and transport links — perfect for both sightseeing and business trips.
makemytrip.global +1
From the moment I arrived, the staff were friendly, professional, and always willing to help, which made check-in and my entire stay very smooth. The rooms were clean, comfortable, and well-equipped, providing a relaxing retreat after a day of activities.
PPodisingho EmmanuelThe staff was very polite and friendly. The room was huge which we didnt expect but we love it. Will definitely book again when we are travelling to Abu Dhabi
AAlleneThe hotel is clean but it is like a condo or flat type of hotel…but it is nice anyway. The food is so yummy with a lot of choices. For the location, it is about 15-20 minutes walk from Al Wahda Mall & so, it’s a bit far. Better to ride a taxi if you have a luggage because it is very hot outside esp. during the mid day. It is near anyway, in all the tourist spots of the city. At night as well, you can hear the music from the bar and also the sound of cars passing by outside.
The staff were so friendly, helpful & accommodating. For the service, I find it excellent. We had a pleasant stay in this hotel.