Excellent hotel! Perfectly clean! Very friendly and helpful stuff! Very good breakfast! Great location! You have just everything around! And the Bus Main Terminal (to Dubai, Sharjah or to the Airport) is only 2,7 km. Definitely we will be back!
I had a wonderful experience staying at Copthorne Downtown Abu Dhabi. The hotel’s central location made it easy to explore the city’s attractions, restaurants, and transport links — perfect for both sightseeing and business trips.
makemytrip.global +1
From the moment I arrived, the staff were friendly, professional, and always willing to help, which made check-in and my entire stay very smooth. The rooms were clean, comfortable, and well-equipped, providing a relaxing retreat after a day of activities.
We stayed already from bab al qasr we just transfer in Hilton to Experience how was it here. We stayed at this hotel for 5 days. We know already Hilton Branches from Germany. The hotel is nice and very big, our experience there when we check in is not too busy in the lobby and the warm greeting from the staff is not too warmed just like they treated us like just only the guest that payed for the room . My husband do the check in and from the FO staff tell that our breakfast is not included, then later on we check our booking since we booked it by trip.com and we showed them the booking confirmation that our breakfast was already included . Still she insisted that they can’t find it and she need to call the reservation department to confirm it and after that they said it’s already included . Then we are fine, since we have a small kid and need some food to put in the fridge we requested to the FO staff in the evening that we don’t need the minibar and they can removed it so that we can used it. The staff said he will send someone to remove it,we waited till next day because Nobody come . We go again to the lobby to follow up. We meet one lady there I think she’s from the reservation team, I think her name was Lisa. She help us to follow up about the minibar and she call the housekeeping department to clean our room. She’s very helpful and friendly. My daughter likes her too 😊The breakfast buffet in Hilton was very huge you have too many options and the food is also good. My daughter loves pancake she always go to the pancake station, the cook who make the pancake he’s a guy I forgot to get his name 😅 he’s very friendly and always smiling when we ask for some pancakes . Just only one thing we observed that the hot drinks is always takes time to come and sometimes is double. Maybe the communication should make it more better,so not much thing needed to throw and the time much more efficient . I would like to thank to shariah and Jee Ann from breakfast hostess they greet us every morning when we go to the restaurant and ask us if everything is fine.The simple warmth greetings always make a day.They have kidsclub to offer so that you can bring your own kids to play or you can leave there for awhile. On our 3rd day we ask about late checkout in FO for our 5th day because we had a late night flight they requested it to the reservation agent to to ask the availability and the price. They tell us that we need to inquired it again on our 5th day they make a note for late checkout. So we go to FO on our last day ask about the late checkout, I think his name was Ronald he told us that they don’t have any information, we are disappointed because the communication in this hotel is not working. But thanks to Ronald that he helped us to make a late checkout and extend our stayed for a couple of hours. Of course you need to Pay for late checkout. About the our room was very nice sea view,but it’s much better if you booked it with sea view and you can see the Emirates palace view or City view. We jus thought if you book sea view its automatic that you see the Emirates palace view and sea view but it’s not you just see the pool view and sea view.
Staff were really friendly and hotel overall was great. However, I will say that the service was appalling. Particularly the room service. Several times over several days, I had called up as not mugs were put in the room, radio didn’t work, no spoons/stirers were there (for example), but no one came. Two times I had to go down to the desk and ask personally and other times, I just forgot about it. This is just a few issues we had.
My thoughts and opinions were shared with staff on checkout and an apology was given, but a good will gesture would have been nice, particularly since I had a list of bad experiences.
ผผู้ใช้ไม่ระบุชื่อThe St. Regis Hotel เป็นโรงแรมสำหรับนักท่องเที่ยวมากกว่าและมีสภาพแวดล้อมทางธรรมชาติที่เป็นเอกลักษณ์ อย่างไรก็ตาม คุณภาพของอาหารยังด้อยกว่าโรงแรมระดับสูงในดูไบมากนัก การคมนาคมสะดวกและระยะทางไปยังจุดชมวิวต่างๆ อยู่ในระดับปานกลาง
PPodisingho EmmanuelThe staff was very polite and friendly. The room was huge which we didnt expect but we love it. Will definitely book again when we are travelling to Abu Dhabi
ผผู้เข้าพักBeautiful internally the hotel comprises of different ample sitting areas and small cafes scattered around the hotel. The bath had a crack in it and the shower wasn't great.
The staff all around the hotel were great and courteous. The resort is great but a bit far from the hotel and to walk in the sim is difficult, i think an overpass would be better and convenient. Ps the Zipline activity is never available when I have tried to book it the last year or so. Lazy river is really lazy so keep that in mind lol. Generally it's an okay resort could do with an update to trip.com advertising with new pictures etc.
AAlleneThe hotel is clean but it is like a condo or flat type of hotel…but it is nice anyway. The food is so yummy with a lot of choices. For the location, it is about 15-20 minutes walk from Al Wahda Mall & so, it’s a bit far. Better to ride a taxi if you have a luggage because it is very hot outside esp. during the mid day. It is near anyway, in all the tourist spots of the city. At night as well, you can hear the music from the bar and also the sound of cars passing by outside.
The staff were so friendly, helpful & accommodating. For the service, I find it excellent. We had a pleasant stay in this hotel.
LLeny NinguiThe hotel is located in a very convenient area,up on my arrival is was received very professionally,the valet gentleman guided me to reception ,the gentleman that assisted me at reception was very professional and knew exactly what he was doing ,my booking confirmation didn't take long ,the valet assistant escorted me to my room .
To be honest ,the room was not properly cleaned as it still had dirty dustbins in the room and toilet,didn't seem like the beddings was changed as I was scratching the whole night and since I booked for only one night ,I really didn't have the energy to call housekeeping to change my bedding,the room had carpet and it didn't look like the carpet is regularly clean,the room had an unpleasant smell
The bathroom towels were dirty and unchanged so I opted not to use them , the bathroom floor was filthy as well.
The air conditioning kept blowing dirty air so I opted to switch it off to avoid getting sick , don't know if the air conditioning is regularly cleaned or maintained.
Since my car was parked at valet and I want to drive out so I went to reception gave my vehicle ticket for the valet assistant to bring my car ,at that moment there were many people checking in , instead of him bring my car out ,he insisted that I go get my vehicle in the basement,I told him I don't even know we're the basement is but he was aggressive and said it's easy in a loud voice,just go to the basement you will see your car,that was very strange however I continued to do that,that was very unprofessional from the valet assistant.
I realized that this valet assistantent was different to the assistant that initially assisted me up on my arrival .
It's strange to have one person determine the Review of the hotel but I also have to be honest to avoid this from happening nxt time.