"Great experience in this hotel, although slide uncomfortable experience with the arrangement of the rooms, as I requested 4 non-smoking room but got smoking rooms instead. However, front desk was able to squeeze in 1 nonsmoking room for us, which was still bearable. One of our family members had her birthday on the 2nd day of the stay, so the staff was able to light decorate the room, and have a special arrangement for breakfast. Great experience for us!"
"Convenient transportation
There are many snacks nearly
Good location
Good local food
A lot massage shops
I hope it can be improved. The light in his room is very dim."
"Pacific Palace Hotel is well-located, offering a central base with easy access to popular spots like Nagoya Hill Shopping Mall, Grand Batam Mall, and the Harbour Bay Ferry Terminal.
There are plenty of restaurants and food options nearby. A Morning Bakery is just a 5-minute walk away, perfect for an authentic local breakfast experience.
The rooms are clean, and the beds are comfortable. The unique cruise ship theme adds charm and provides several great Instagram-worthy photo spots.
The hotel also features a pleasant swimming pool, and massage services are available at rates more affordable than many external spas. Staff are friendly, attentive, and always ready to help."
"This is a pleasant hotel located near Harbour Bay, although it is not within comfortable walking distance.
The food and service were both very good. A special mention goes to the chef preparing the fried noodles—they were outstanding, and I would happily return just to enjoy that dish again.
The guest room was comfortable, but the furniture showed noticeable signs of wear and would benefit from refurbishment or replacement.
The swimming pool access felt a little unusual, as the entrance is located next to the restaurant, while the changing rooms are quite a distance away, making it less convenient for guests.
The gym is spacious, which is a great feature. However, many of the machines were out of order, so maintaining or replacing the equipment would significantly improve the fitness facilities."