"we stayed 20-27 Dec:
>>>the good - warm bathroom floor, daytime reception lady's service attitude (the ex-nurse), aircon, downstairs quiet seating area, coffee and croissants in morning, blackout curtains, windows/view of racecourse
>>>the bad - booking error by Roomzzz - they cancelled the wrong dates when i made a change (although compensated us with upgrade thank you), no free parking (and the ringgo app forced us to pay GBP15 for 24 hours for only part-day parking), we had to remind staff about room cleaning twice, the night receptionist was not customer-friendly and also was constantly listened to loud TV on speaker, the bed sheets had some stains on when we checked in see pic."
"For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location."
"عند ما حجزت عن طريقكم لم يتم توضيح انه الدخول لمكان الاقامه هذا. انه هو دخول ذاتي وانه لا يوجد استقبال
كان من الصعب جداً الوصول لمكان الاقامة. موقعه في قوقل ماب صحيح لكن يوجد اي لافته توضح اسمه"