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Perfect location. The hotel is within walking distance of the Railway station and the City centre. Rooms are spotless and had everything needed for a comfortable say. The staff were very friendly and more than happy to help with any query we had. Check in very efficient and free complimentary drink. A late check out of 12pm and a good buffet breakfast helped make for a very relaxing short stay.

Reception staff just okay, functional. No lift so carry your bags up one flight or two, not good. Room nice size, well appointed very clean, however bathroom ridiculously small. Bed comfy but some pillows lumpy. Noisy outside during the night, loud buzzing from a generator or similar. Not good value for 150 a night. Won’t be staying again,

Friendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.

Really clean and tidy room and we had the best night sleep on the comfiest bed. Plenty of tea and coffee. Really friendly and helpful staff. Location was at the Center of Chester which made everything easier to get too. It was right by the shops and loads of places to eat. Self service breakfast with plenty of choice enjoyed everything and hope to visit again.

Lovely breakfast, delicious and beautifully served Lovely breakfast, delicious and beautifully served Loved the breakfast, delicious and beautifully served

Handy location for travel to North Wales and an easy drive to Chester. Hotel rooms are dated. We only had one bedside cabinet and lamp in a double room.The wardrobe door was in danger of falling off. Room looked out onto another part of the building. A storeroom or something. No window in en suite. Felt a bit claustrophobic. Breakfast was of limited choice but adequate. The public areas and pool facilities were clean. The staff were friendly and helpful.

Lovely hotel, it is very old so there are bound to be some faults but really enjoyed my stay. The room was lovely and spacious with hospitality tray,hair dryer, iron, ironing board plus toiletries. Location was excellent right in the middle of the city, short walk to everything and bus station a 5min walk. Will definitely stay here again.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Great bed. Easy access to M6 and routes south. Great choice at breakfast. One complaint. At check-in I was not advised I had to regiister my car. In the morning the receptionist informed me to write to them if I receive a fine.

First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels. Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.